Who we are
InterAction Training provides training, education, coaching, and consulting services for professionals. Our professionals are available for workshops, company retreats, company culture issues, webinars, speaking engagements, and custom training programs. We also offer online training programs and coaching. Our website address is https://www.interaction-training.com.
What personal data we collect and why we collect it
When visitors leave comments on an article or podcast on our site, their Facebook profile and the Facebook commenting service are used. The Facebook terms of service apply if you choose to leave comments.
When you purchase or download free resources from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store, membership benefits (if applicable), and access to online content such as online courses, on-demand webinars, or certification exams (if applicable)
- Comply with any legal obligations we have, such as calculating taxes
- Improve the products and services we offer
- Send you marketing messages
- Populate the checkout fields for future orders
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store product reviews if you choose to leave them.
Our payments are processed via Square. Please consult their data policy here for questions about how they handle personal information.
Your course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable) are stored in your user profile.
Any files you submit as part of an online training or certification program are not retained on the server and solely used to evaluate your progress or completion of an online course or a step towards completing a certification.
Information or requests you submit via any of the contact forms on our website is only used to answer a request, reply to your message, or make a proposal. Contact form information is retained for customer service purposes only.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Publications on this site may include embedded content (e.g. videos, images, articles, podcasts, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
InterAction Training uses Google Analytics and Zoho PageSense. We also use Google Insight Tags and LinkedIn Tags to gauge the effectiveness of our online marketing and promotions. No personal information is collected in these processes. To further protect your privacy, your IP address is anonymized.
How long we retain your data
For users that register on our website, we store the provided personal information in a user profile. All users can see, edit, or delete this personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Who on our team has access
Members of our team have access to the information you provide us through our website. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Some team members have access to this information to help fulfill orders, process refunds and support you.
Coaching session information is never stored and anything discussed is confidential between you and your coach.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How to contact us
If you have questions or concern about your personal data, want to request a copy of your personal data, or request deletion of your information from our site, email us at firstname.lastname@example.org