Upcoming Events
Calendar of Events
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1 event,
New Supervisor Essentials
New Supervisor Essentials
What do you do when you were once a teammate and now you supervise the team? How do you juggle staffing, customer service, and pressing deadlines? Address your critical supervisory issues and become an extraordinary supervisor.
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10 Must-Have Techniques for Engaging Training
10 Must-Have Techniques for Engaging Training
Do you have what it takes to deliver memorable and meaningful training? Are you and your PowerPoint presentations in harmony or do you feel like you’re in a constant battle for audience attention? Learn how to spark learner engagement from a design and delivery expert ready to share her secrets with you!
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Hiring for the Right Fit and Beyond
Hiring for the Right Fit and Beyond
Raise the bar when it comes to best practices for hiring for the right fit. Aimed at management and anyone that is involved in the hiring process, the interview and selection of new hires.
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Are You Determined to Lead an Exceptional Branch?
Are You Determined to Lead an Exceptional Branch?
Leading an Exceptional Branch is every branch manager's goal, right? Unless the branch manager is burned out, burned up, or not well prepared.
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Train the Trainer: Training Foundations (March Virtual)
Train The Trainer: Training Foundations is a highly interactive, 2-day training program that teaches exactly what you need to be proficient at training. Contact us if you are interested in certifying all your trainers.
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Acing Your Job as a Customer Service Expert
Acing Your Job as a Customer Service Expert
Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!
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How to Create an Engaged Workforce
How to Create an Engaged Workforce
What evidence do you have that your employees have a clear understanding of how their work aligns with your company goals and vision? Are they proud to be a member of your team, feel their skills and experience are fully utilized, and have everything they need to be successful in their role?
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Managing a Successful Call Center
Managing a Successful Call Center
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively, the Call Center's internal processes are top-notch, and they know how to effectively use the technology.
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Train the Trainer: Impactful Designs (March Virtual)
Train the Trainer: Impactful Designs is a two-day online program that is designed to give any trainer an easy-to-use, comprehensive framework that will empower them with the confidence and skills to assess training needs, build their training structure and materials, deliver training that results in learning, and evaluate how beneficial the training was. Train the Trainer: Impactful Designs is recommended to take place immediately after Train the Trainer: Training Foundations.
Talent Management – Having the Right People in the Right Seats. Coaching Up or Coaching to Exit?
Talent Management – Having the Right People in the Right Seats. Coaching Up or Coaching to Exit?
Managing your “bus” can be rewarding and challenging all at the same time but working at right fit is the key to optimal team performance.
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Onboarding Your New Hire: Experience or Afterthought?
Onboarding Your New Hire: Experience or Afterthought?
What does onboarding look like in your organization? What do you want it to look like? Onboarding should not be an afterthought as it is the new hire’s first impression of the company they are going to work for.