About InterAction
Interaction Training has been assisting financial services and a variety of other industries with training and development for decades. We have a team of dedicated training professionals with years of experience to support you and your organization in the professional development journey.
Since 1983
Our approach is to give you the tools you need in your organization to successfully lead and manage teams that in turn create extraordinary customer experiences, turning customers into advocates of your business.
Serving clients around the globe
Annual Learning & Development Partners
Training Impact Across 40+ States and 3 Countries
Professionals Trained & Impacted This Year
Invest in your people
Your people are your greatest asset. Investing in their growth, well-being, and potential isn’t just good leadership; it’s smart business. From training and development to coaching and culture, we help organizations create people-first strategies that boost engagement, performance, and retention. Build a workplace where your team thrives, and your bottom line follows.
Meet our team
Vicki Kraai
Chief Engagement Officer
With more than 30 years in financial services, Vicki Kraai leads InterAction Training with a passion for helping people and organizations grow. She began her career as a bank teller in her family’s Nebraska community bank and ultimately advanced to CEO as a third-generation banker. Her career highlights include serving on the executive team that launched the nationally recognized Cabela’s credit card program.
Known for her engaging, “real-world” approach, Vicki blends personal experience with practical insights that resonate with audiences. Today, she partners with banks, credit unions, associations, and organizations across the country—sharing knowledge, sparking growth, and inspiring the next generation of leaders.
Heather A. Legge
Chief People Trainer & Presentation Dynamo
Heather Legge is a senior training specialist for InterAction Training, a certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She loves sharing her knowledge, resources and passion to create engaging, impactful experiences for participants and their teams!
She is an expert in presentation design and delivery in addition to leadership communication and productivity skills. Since starting her coaching and training firm in 2006, Heather has worked with hundreds of leaders in various organizations. (i.e., First National Bank, Salvation Army, Mass Mutual, Cresa, Wells Fargo, CSG, State Farm, Keller Williams, Fidelity, Farmers Insurance, YMCA, Women In Financial Services, etc. plus many small business leaders).
Previously Heather earned her MBA and spent over 15 years in multiple industries and leadership roles, She is also an occasional runner, red wine lover, coffee addict, and enthusiastic developer of people.
Karen Butcher
CBTP, Head Coach and Pivotal People Trainer
What sets Karen apart is her ability to connect big ideas with practical action. She doesn’t simply teach concepts; she helps people apply them. Whether she’s leading a workshop on leadership, facilitating conversations across generations, coaching supervisors, or helping teams strengthen communication, her approach is engaging, insightful, and immediately useful.
At the heart of Karen’s work is a belief that organizations succeed when people grow. She is passionate about helping individuals find their voice, build meaningful relationships, and become more effective leaders—regardless of their title.
Kristi Krayneski
Chief Banking & People Trainer
Kristi brings years of banking, financial services and small business ownership experience to the Interaction Training Team as a Chief Banking & People Trainer. Her expertise in banking, leadership, sales, and employee engagement bring unique, real-life experience to her sessions. She led as a Chief Operating Officer role in a growing and diverse community bank and integrates that experience in her training. Helping others achieve the next level of success is her passion. Her expertise ranges from leadership, motivating others, bank sales training, company change initiatives, bank operations and compliance along with strategic planning, and executive leadership to help your organization and team implement with results.
Kristi resides in Omaha, NE with her husband and grown children. She is an avid reader, life-long golfer and enjoys watching sporting events of all kinds. The Masters and the Women’s College World series are still bucket list events she would love to attend.
Janice Branch
CBTP
Janice Branch has been a Senior Training Consultant for InterAction Training for over twenty years. She is a Certified Bank Training Professional (CBTP) and seasoned presenter that has all the right stuff to wow her audience about the subject matter. Prior to joining InterAction, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1,000 employees. Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an institution or if it is consulting on problem solving and servant leadership, Janice is the go-to person every client wants to hear from.
A native Texan. Janice enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten-acre home in Montgomery, Texas, just north of Houston.
Mandy Peterson
Creative and Digital Experience Director
Mandy Peterson is the owner and designer behind SevnSpero Creations, where she helps brands tell stories that connect, inspire, and leave a lasting impression. She believes storytelling is at the heart of great branding, because when people see themselves in your story, real connection happens. Her approach blends creativity with authenticity, making design not just look good, but feel meaningful.
Adventure fuels Mandy’s work and life. She’s explored 23 countries (and counting) and finds endless inspiration in discovering new cities and exploring national parks. Whether traveling abroad or wandering closer to home, she draws on those experiences to bring fresh perspective and energy into her creative work.
When she’s not designing or traveling, you’ll likely find Mandy enjoying a great glass of wine and meaningful conversations with the people around her, because for her, connection is always at the center.
What Recent Attendees Say
Our bankers rave about the training programs InterAction presents. This has been the case for over 20 years!
I am very excited to go back to work and play my role with a more inspiring attitude.
I needed this training twenty years ago, thank you!
It was a fantastic session, 7 hours of amazing information. Great Tools! Great Trainer!
Loved this! Learned that my job as a manager is about improving the experience employees have as well as helping them take ownership of their direction in life.