Customer Experience Essentials
Interaction Training will help your team address essential customer experience issues, including customer communication, call center strategies, referrals and cross-selling, teller coaching, and professional maturity. Interaction Training is committed to getting to the core of your company’s challenges and offering training and development for the “Face of Your Company,” your frontline employees.
Customer Experience Essentials Programs
Frontline Excellence
Your frontline team will provide a memorable customer experience by delivering value and showing authentic interest. Frontline Excellence elevates your organization’s frontline performance.
Modules Covered:
- Professional Maturity
- Procedures & Processes
- Customer Communication
- Cross-Selling & Referrals
Spotting Opportunities & Making Referrals
Your frontline and call center teams connect with more customers than anyone else in your organization, which means they’re in the perfect position to spot needs and recommend the right solutions. This session helps employees overcome hesitation, stay curious, listen for cues, and respond with confidence to make quality referrals that build trust and drive results.
Program Highlights:
- Build confidence and shift your mindset around referrals
- Prepare for effective, customer-focused conversations
- Listen for cues and uncover customer needs
- Match the right products and services to each customer
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
– Maya Angelou
What Recent Attendees Say
Our bankers rave about the training programs InterAction presents. This has been the case for over 20 years!
I am very excited to go back to work and play my role with a more inspiring attitude.
I needed this training twenty years ago, thank you!
It was a fantastic session, 7 hours of amazing information. Great Tools! Great Trainer!
Loved this! Learned that my job as a manager is about improving the experience employees have as well as helping them take ownership of their direction in life.