The fact that psychology is a useful topic to learn is nothing new, and more and more people are finding ways to learn about different topics within the field. And why wouldn’t they? There is a myriad of YouTube videos, instructional books, and online articles dedicated to teaching non-psychology majors about a variety of topics.
Individuals who take time to understand these lessons discover that there are several ways they can apply it to their work or personal lives. Evidently, Maryville University points out how psychology can be applied to a wide variety of different fields — from HR management and market analysis, to research work and marketing management. One industry that can benefit from psychology is the banking industry. Tellers, who are the face of a bank, can benefit from knowing a thing or two about the science of understanding other people’s behavior. Several aspects from the field can be applied to their industry and daily tasks — listed below are some of these advantages.
Improves Interpersonal and Communication Skills
Interpersonal and communication skills are crucial in any industry, but are especially essential for tellers whose roles revolve around engaging with clients on a daily basis.
Psychology explains the different factors that can help tellers build healthy relationships with their customers. It can assist them in communicating more purposively, as well as in a more mindful way. That’s because psychology explores facets that focus on nonverbal communication, where the tone of voice, eye contact, and listening are all seen as key parts of making good conversation. This will keep any client happy and satisfied, and you might find that others may even request to transact with a particular teller that they feel comfortable speaking with.
Hones Critical and Analytical Thinking
More often than not, tellers are in a precarious position where small mistakes can cause big problems for the bank. At best, an extra number or a misspelled surname can annoy a customer. Worse mistakes can spell disaster for that particular branch and the teller’s immediate supervisor. In fact, in our post ‘Six Questions Head Tellers Asked Us’, the top inquiry had to do with tellers constantly repeating the same mistakes — a common gripe among bank managers.
Thankfully, learning even just the basic principles of psychology and its methods can help an individual hone their critical and analytical skills. By understanding how to properly collect, organize, and interpret data, tellers can apply a methodical approach to their daily tasks. This level of organization and improved focus on detail means they will make fewer mistakes and may even result in better quality output.
Effective Conflict Management Strategies
Ask any experienced teller — there’s no avoiding some types of conflict with customers when they hear something they don’t like. The role that tellers play behind the counter makes it seem like any bad news they deliver personally came from them, and clients often get frustrated and angry when this happens.
A teller who is knowledgeable about psychology will most likely be able to apply effective conflict management strategies to control the situation. Psychology will enable tellers to understand where the anger is coming from and will help them find ways to reach a peaceful resolution.
A Deeper Knowledge of Personal Needs
There is a lot of stress that comes with being a teller, and daily tasks can sometimes take a toll on their motivation or happiness. A better understanding of how to deal with personal needs is possible through learning psychology. Tellers can discover exactly what they need to be able to work better and know when they need to take breaks for their wellbeing. For instance, if a teller has a problem with procrastination, a psychologist from Boston University reveals that there are ways to identify what kind of procrastinator an individual is and how he or she can solve it.
Additionally, Very Well Mind highlights how educational psychology can help individuals learn and acquire new information, which includes how to learn about the self and others more effectively. This information will allow tellers to tailor-fit any changes they need to make depending on their own personal needs and psyche.
Overall, tellers could gain a lot of useful skills and ideas from learning about psychology. It will make them more productive and detail-oriented, and will help them to become more effective communicators in the workplace. All of these tidbits of information are essential when it comes to keeping both tellers and customers happy in the competitive banking industry.
Feature article written by: Sarah Adams
Exclusively for interaction-training.com