Upcoming Events
Secrets Of A Successful Call Center Agent
OnlineInvest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and member service that determines if they will have the opportunity to increase the relationship with the institution but also turn the member into a fan.
The Four C’s of Exceptional Supervision
OnlineThis program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.
Serve Well, Sell Right at the Branch
OnlineThe keys to successful referrals and cross-sells are preparation and curiosity. Preparation involves knowledge of the institution’s offerings and best matches of products and services to meet customer needs. Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.
10 Practices To Create and Present Engaging Training
OnlineYou will notice a remarkable increase in learner engagement and a more natural interaction between speaker and screen. Stop fighting with your slides, start looking like a polished presenter and register now.
When to Coach? When to Supervise?
OnlineA supervisor is an agenda-setter who operates in a telling mode and conveys expectations. A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.
Designing Rich and Significant Learning Experiences
OnlineYou will learn the key components to significant learning experiences and get a glimpse of what bank and credit union trainers will be learning at the upcoming Bank Trainers Conference where Honey and many others who can assist you with advancing your career as trainer will be presenting.
Nailing Your Job of Head Teller- Credit Union
OnlineThe frontline positions in your financial institution are, without question, one of the most important roles carried out each day. They have the most opportunity to reflect the bank’s care and concern for customer service. Therefore, they require a well-trained leader. Take the lead and take the responsibility for developing a dynamic staff.
Secrets to Being A Great Call Center Agent
OnlineInvest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and customer service that determines if they will have the opportunity to increase the relationship with the institution but also turn the customer into a fan.
Diversity & Inclusion in the Workplace
OnlineSenior management needs to commit to education and discussions surrounding D & I. You will want your entire staff onboard with your company's mission to embrace this topic.
Proactive Relationship Member Service
OnlineThis program will focus on how to instill a culture of extraordinary through all stages of the customer relationship and how this will have an impact on your bottom line in producing meaningful results.