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Onboarding Your New Hire: Experience or Afterthought?


What does onboarding look like in your organization? What do you want it to look like? Onboarding should not be an afterthought as it is the new hire’s first impression of the company they are going to work for.

Secrets to Being a Great Call Center Agent


Call Centers create a competitive advantage for organizations that train their agents to know what to say, what not to say, and how to sell, while maximizing productivity and quality. Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and member service that determines if they will have the opportunity to increase the relationship with the institution, but also turn the customer into a fan.

Coaching Tellers to Excellence CU


How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on? This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Train the Trainer: Training Foundations (June Virtual)


Train The Trainer: Training Foundations is a highly interactive, 2-day training program that teaches exactly what you need to be proficient at training. Contact us if you are interested in certifying all your trainers.

Train the Trainer: Impactful Designs (July Virtual)


Train the Trainer: Impactful Designs is a two-day online program that is designed to give any trainer an easy-to-use, comprehensive framework that will empower them with the confidence and skills to assess training needs, build their training structure and materials, deliver training that results in learning, and evaluate how beneficial the training was. Train the Trainer: Impactful Designs is recommended to take place immediately after Train the Trainer: Training Foundations.