Onboarding Your New Hire: Experience or Afterthought?Online
What does onboarding look like in your organization? What do you want it to look like? Onboarding should not be an afterthought as it is the new hire’s first impression of the company they are going to work for.
Engage Your Audience with Ease: Basic PowerPoint Tips and TricksOnline
Great slideshows don't need to take a lot of time and effort! Learn some essential PowerPoint tips and tricks to help you effectively present any type of information to every type of audience with more ease.
Onboarding Your New Hire – An Experience or an Afterthought?Online
Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains and onboards new employees.
Secrets to Being a Great Call Center AgentOnline
Call Centers create a competitive advantage for organizations that train their agents to know what to say, what not to say, and how to sell, while maximizing productivity and quality. Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and member service that determines if they will have the opportunity to increase the relationship with the institution, but also turn the customer into a fan.
Unlocking Your Team’s Full Potential: Cutting-Edge Strategies for Employee Engagement and RetentionOnline
Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers, and in turn, negatively impacted organizational engagement and culture. Focusing on engagement and culture is key to moving forward, but it may look different than it has before.
Coaching Tellers to Excellence CUOnline
How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on? This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.
Train the Trainer: Training Foundations (June Virtual)Online
Train The Trainer: Training Foundations is a highly interactive, 2-day training program that teaches exactly what you need to be proficient at training. Contact us if you are interested in certifying all your trainers.
Train the Trainer: Impactful Designs (July Virtual)Online
Train the Trainer: Impactful Designs is a two-day online program that is designed to give any trainer an easy-to-use, comprehensive framework that will empower them with the confidence and skills to assess training needs, build their training structure and materials, deliver training that results in learning, and evaluate how beneficial the training was. Train the Trainer: Impactful Designs is recommended to take place immediately after Train the Trainer: Training Foundations.