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Employee Engagement & Retention Strategies

Online

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.

Customer Service vs. Customer Experience

Online

Financial institutions looking for ways to increase the relationship with the customer know that the success of the relationship is in the hands of the people who wait on and assist customers every day.

Coaching Skills Bootcamp

Online

Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with other people from time to time?

How to Have Courageous Conversations

Online

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? Join Karen Butcher, communication coach and trainer, for this engaging session on Courageous Conversations.