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Acing Your Job as a Customer Service Expert

Online

This 90-minute webinar will help you develop an attitude that cultivates the keys to exceptional service: emotional intelligence, and a strong sense of commitment and ownership.

When to Coach? When to Supervise?

Online

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Onboarding Your New Hire

Online

This 90-minute webinar will help you excel at new employee onboarding.

15 Behaviors That Make Working With You Difficult

Online

In this 90-minute, engaging, informative and thought-provoking webinar you will see yourself. And, you will most definitely identify others who need this information.