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Secrets of Being a Great Call Center Agent

Online

Call center agents, are you looking to take your performance and career opportunities to the next level? In this webinar, you’ll learn best practices that will help you turn customers into loyal and raving fans.

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Creating Exceptional Client Experiences

Online

How do you deliver value while creating amazing experiences for your depositors? Wow them with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued. In this webinar, learn to practice depositor advocacy to earn client loyalty. ake your depThese are the customers who will and will not only increase their relationship with the institution but will also recommend the institution to their family and friends.

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Onboarding Your New Hire – Experience or Afterthought?

Online

What does onboarding look like in your institution? What do you want it to look like? Join us to learn how to raise the bar with new hire onboarding, and how to wow new hires with a genuine interest in their success with your institution.

Spotting Opportunities and Making Referrals

Online

Our best strategy for keeping depositors loyal is deepening the relationship we have with them. In this webinar, frontline and call center staff will learn to take their customer service skills to the highest level by looking for opportunities to promote products and services that provide solutions for depositors.
This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Coaching Effectiveness for Supervisors and Managers

Online

It's a fact: Coaching your staff decreases teamwork issues, compliance/audit infractions and depositor dissatisfaction. This program will help you add coaching techniques to your leadership practices to get positive and meaningful results.

Motivating and Managing Your Team

Online

Are your employees fired up about what they do and where they work? Positive environments that motivate people to go the extra mile can be built! Join this webinar to learn how to foster and sustain high employee morale in your workplace.

Quarterly Boost – Topic Coming Soon!

Online

Reserve Your Seat Now! QUARTERLY BOOST: Q2 Join the IAT team for the next Quarterly Boost! More details to come! *Quarterly Boost Webinars are offered quarterly. Quarterly Boost is free for those with Individual Memberships and Corporate Memberships. The webinar is open to everyone. Reserve Your Seat Now! Your Trainer Vicki Kraai is the CEO …

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Train the Trainer: Training Foundations (August Virtual)

Online

Train The Trainer: Training Foundations is a highly interactive, 2-day training program that teaches exactly what you need to be proficient at training. Contact us if you are interested in certifying all your trainers.