Upcoming Events
Employee Engagement & Retention Strategies
OnlineRetaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.
Member Service vs. Member Experience CU
OnlineThis fast-paced, dynamic webinar is designed for credit unions serious about taking member service up a notch.
Branch Manager Best Practices
OnlineLearn how to build a team and coach them to success.
Customer Service vs. Customer Experience
OnlineFinancial institutions looking for ways to increase the relationship with the customer know that the success of the relationship is in the hands of the people who wait on and assist customers every day.
Coaching Skills Bootcamp
OnlineManagers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with other people from time to time?
Nailing Your Job of Head Teller CU
OnlineWithout a doubt, staff plays a lead role; up-front and center in any financial institution.
How to Have Courageous Conversations
OnlineIf you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? Join Karen Butcher, communication coach and trainer, for this engaging session on Courageous Conversations.