Branch Manager Best Practices
How do you excel at leading while fulfilling your responsibilities as a branch manager? It’s a challenge, and this program is aimed at helping you meet it!
Teamwork
15 Behaviors That Make Working With You Difficult
In this 90-minute, engaging, informative and thought-provoking webinar you will see yourself. And, you will most definitely identify others who need this information.
Spotting Opportunities and Making Referrals
Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.
You’re the New Supervisor
90-minute leadership skill-building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!
8 Steps to Improve Cross-Selling
Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.
Four C’s of Exceptional Supervision
Take onboarding to the next level and wow new-hires with a genuine interest and care in their success within your organization.
Are You Determined to Lead an Exceptional Branch?
90-minute leadership skill-building webinar with Honey Shelton. Learn how to be successful as a branch supervisor!
Nailing Your Job of Head Teller
Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.
Employee Retreat
Bank Employee Retreat facilitated by Honey Shelton
Employee Retreat
Bank Employee Retreat facilitated by Honey Shelton
When to Coach? When to Supervise?
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?
Creating a Respectful Workplace
In this 60-minute live webinar, Honey Shelton shares her tips and best practices for creating or maintaining a respectful workplace.
Nailing Your Job of Head Teller
Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.
7 Habits of Highly Successful Supervisors
Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat. This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.
How to Improve Work Relationships
Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing you have control over are your choices on how you deal with …
3 Ways to Create Ownership in Team Members
Reluctance from your team members to take charge or make decisions can be frustrating. A culture of personal accountability is one in which employees possess the freedom to make appropriate choices and the courage to take ownership. It is the most potent and most desired, but least understood characteristic of a successful workplace. Accountability is …
9 Strategies That Help You Create a Harmonious Team
People don’t magically start working as an effective team, it takes work from the Supervisor, sometimes a lot! Here are 9 strategies that will help your people work together as a tightly knit unit. Think you’ll need a little more help? Consider hosting Supervisor Boot Camp at your organization! 1. Make Inclusivity Your Rule It’s important …
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7 Practices That Turn a Group into a Team
A Group is not a Team One of the most challenging tasks facing a supervisor is how to take the group of employees that work for them and mold them into a team. Too often in businesses, we are confronted with cliques, separation, and division. It is often an uphill battle for a supervisor to …
How to Create an Inclusive Workplace
No two people are alike. We all have different backgrounds, beliefs, and opinions. Especially in the workplace, our uniqueness can cause friction or even lead to conflict if we don’t nurture a culture of inclusion. When properly managed and encouraged, a culture of inclusion unlocks some benefits we can’t achieve in any other way. Let’s …
You Are Wrong!
The best ideas, optimal solution or wisest decisions rarely sprout from one mind. Yet it’s so easy for us to declare another person wrong. Often we do so before even taking the time to consider what others are bringing to the table. Surely our own thoughts are superior! The truth is that all effective problem …