Teamwork

Branch Manager Best Practices

How do you excel at leading while fulfilling your responsibilities as a branch manager? It’s a challenge, and this program is aimed at helping you meet it!

Spotting Opportunities and Making Referrals

Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.

You’re the New Supervisor

90-minute leadership skill-building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!

8 Steps to Improve Cross-Selling

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

When to Coach? When to Supervise?

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Creating a Respectful Workplace

In this 60-minute live webinar, Honey Shelton shares her tips and best practices for creating or maintaining a respectful workplace.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

7 Habits of Highly Successful Supervisors

Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat.  This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.

How to Improve Work Relationships

How to Improve Work Relationships

Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing you have control over are your choices on how you deal with …

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How to Create an Inclusive Workplace

How to Create an Inclusive Workplace

No two people are alike. We all have different backgrounds, beliefs, and opinions. Especially in the workplace, our uniqueness can cause friction or even lead to conflict if we don’t nurture a culture of inclusion. When properly managed and encouraged, a culture of inclusion unlocks some benefits we can’t achieve in any other way. Let’s …

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You Are Wrong! Conflict Resolution in the Workplace

You Are Wrong!

The best ideas, optimal solution or wisest decisions rarely sprout from one mind. Yet it’s so easy for us to declare another person wrong. Often we do so before even taking the time to consider what others are bringing to the table. Surely our own thoughts are superior! The truth is that all effective problem …

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