talk show

Do you have a fool-proof process for your compliance concerns?

What’s Trending on the Compliance Front

Compliance expert Mary Beth Guard discusses compliance concerns in a world in which new privacy scandals seem to emerge weekly. Do you have a fool-proof process in place for compliance concerns? Find out what you need to pay attention to.

Advice from a Coaching Expert - Training Matters episode 35 with featured guest Pamela Grant

Advice from a Coaching Expert

Honey Shelton talks to coaching expert Pamela Grant about being stuck in a rut. Do you have a coworker that interrupts you at the most inconvenient times? Pamela will teach you how to set boundaries and deal with intrusiveness.

Deepening the Human Connection - Training Matters Episode 34 with featured guest Joe Sullivan

Deepening the Human Connection

Joe Sullivan discusses the human connection and why a human connection is so important to your business in today’s ever-increasing digital world.

Staying One Step Ahead of Your HR Headaches - Training Matters Episode 32 with Honey Shelton and featured guest Stacey Barnier

Staying One Step Ahead of Your HR Headaches

Stacey Barnier talks about today’s HR headaches, keeping employees engaged, and which challenges, such as sexual harassment concerns, the HR department should stay ahead of in 2018.

The Equifax Data Breach - Training Matters Episode 31 with Chad Knutson from SBS Cybersecurity

The Equifax Data Breach

Honey invites Chad Knutson back to the studio to talk about the Equifax data breach. How did it happen? Could it happen again? How does it affect me? How do I protect my information? Chad also talks about implementing a business plan to prevent such a breach from happening at your institution and about the …

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Handling Customer Complaints - Training Matters Talk Show Episode 29

Handling Customer Complaints

From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What’s the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa Allen about the types of complaints, where they are rooted, and how to react …

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Smart Investment Choices - Training Matters Talk Show

Smart Investment Choices

Questions about how to make smart investment choices? Whether you’re just starting out, retirement is around the corner, or you’re somewhere in the middle: This episode of Training Matters is for you! Suzie Jones will inspire you to look at your investments differently and take action! Tune in to get a better understanding of how to make …

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Training Matters Episode 26: Cybersecurity - Protecting Against Cyber Attacks

Protecting Against Cyber Attacks

Is your bank or credit union protected against cyber attacks? Never before have we been under greater threat from the dangers that lurk online. Viruses, malware, phishing, hacking, identity theft, ransomware. Those are just a handful of things that should be of great concern to any business, but especially to a financial institution. Are you …

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Training Matters Episode 22: Lessons in Body Language with guest Jan Hargrave

Lessons in Body Language

Honey talks to body language expert Jan Hagrave to find out if actions speak louder than words. What impact does body language have on customer interactions? Tune in for an in-depth discussion on the do’s and don’ts, the dead giveaways, and the details to look for when communicating. Learn how to effectively use eye-contact, interpret handshakes, …

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Training Matters Episode 19: Are Virtual Tellers Right for Your Bank?

Are Virtual Tellers Right for Your Bank?

When would you install Interactive Teller Machines? What are the benefits? How do they transform your branch? Today we try to answer when interactive teller machines are a good fit for your bank. Honey  is joined today by Chuck Gearhart from Salin Bank in Indiana. Salin Bank pioneered Virtual Tellers in Indiana. Listen to what Chuck and Salin Bank have …

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Training Matters Episode 16: How to improve your personal and professional life through performance based coaching

How to Improve Your Life Through Performance Based Coaching

Honey talks to Jennifer Sommers, Loan Officer at The Community State Bank and Karen Butcher, Director of Educational Development at Whitaker Bank. Honey, Jennifer, and Karen all know first hand how performance-based coaching can improve your professional and personal life. Karen and Jennifer were coached by Honey and tell their personal story on how impactful this experience …

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