Business Development Skills
This online seminar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and to excel at client acquisition.
Relationship Banking
The Four C’s of Exceptional Supervision
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.
Are You Determined to Lead an Exceptional Branch?
This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it.
Nailing Your Job of Head Teller
Frontline positions are, without question, one of the most critical jobs at any financial institution. Frontline staff has the best opportunity to reflect the bank’s values and ambitions for customer service. It’s essential that your frontline staff has a well-trained leader that has the capacity and takes responsibility for developing a dynamic team.
Train Smarter and More Effectively
Are you tired of staff complaining about ALL THE MANDATORY training they are expected to complete? Does it frustrate you when you see people skip the content of online training and rush through the test? You expect your people to learn, so we are going to put complaining on a diet at your company!
Frontline Fundamentals (Virtual)
Let’s get back to basics and re-discover the fundamentals we all need to know on the frontline while working directly with members.
QUARTERLY BOOST: Foundational PowerPoint Skills for Effective Training Presentations
This training session is perfect for trainers and other presenters who are using PowerPoint but want to feel more comfortable creating their own professional slideshows, learn a few tricks to wow audiences, and take advantage of features that will save time struggling to get things working just right.
When to Coach? When to Supervise?
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?
Customer Service vs. Customer Experience
How do you deliver value while creating amazing experiences for your customers? Wow them with a genuine interest and care, wow them with an experience.