Professional Maturity

Business Development Skills

This online seminar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and to excel at client acquisition.

Are You Determined to Lead an Exceptional Branch?

This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it.

Nailing Your Job of Head Teller

Frontline positions are, without question, one of the most critical jobs at any financial institution. Frontline staff has the best opportunity to reflect the bank’s values and ambitions for customer service. It’s essential that your frontline staff has a well-trained leader that has the capacity and takes responsibility for developing a dynamic team.

Train Smarter and More Effectively

Are you tired of staff complaining about ALL THE MANDATORY training they are expected to complete? Does it frustrate you when you see people skip the content of online training and rush through the test? You expect your people to learn, so we are going to put complaining on a diet at your company!

When to Coach? When to Supervise?

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Planning for Success blog post

Plot and Plan Your Success

Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard? What are we missing? Let’s find out! …

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How to Create an Inclusive Workplace

How to Create an Inclusive Workplace

No two people are alike. We all have different backgrounds, beliefs, and opinions. Especially in the workplace, our uniqueness can cause friction or even lead to conflict if we don’t nurture a culture of inclusion. When properly managed and encouraged, a culture of inclusion unlocks some benefits we can’t achieve in any other way. Let’s …

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The Power of Positive Thinking

The Power of Positive Thinking

Positive thinking has such a beneficial impact on your confidence and health. Research consistently shows that positive thinking increases your life span and lowers your stress. It even makes you more resistance to certain diseases. We all know about these benefits, so why is it so hard for us to think positively? It’s quite simple. Negative …

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Learners Wanted! How To Stand Out?

Learners Wanted!

Google is one the most prized places to work. People who have applied there report that there’s a maze of interviews so rigorous you’d think they were designed to be impossibly tough.  In an article I read in the Houston Chronicle the director of personnel and hiring at the Internet giant of all giants says …

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5 Ways to Build an Enviable Workplace

5 Ways to Build an Enviable Workplace

Strategies to Boost Employee Satisfaction It doesn’t take a boatload of perks or high-priced consultants to make your branch a great place to work. Demonstrating a genuine interest in others, giving employees the responsibility and power to get their jobs done, and giving them respect all go a long way to elevating employee satisfaction. Respect …

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Nix Rudeness

You just can’t allow rudeness in your workplace.  Rudeness quickly ruins teamwork. Teamwork is a key element of a welcoming environment! Nix rudeness! A rude employee brings down the morale of his colleagues, decreasing productivity and work satisfaction. If the employee shows his rude side to co-workers or customers, he could hurt business. Rude behavior often falls …

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