QUARTERLY BOOST: Trainers Best Practices – Takeaways from Train the Trainer
Presenting some of our favorite ah-ha’s from recent Training Foundations and Impactful Designs sessions that help trainers of all types work smarter not harder!
Professional Maturity
The Four C’s of Exceptional Supervision
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.
10 Practices To Create and Present Engaging Training
You will notice a remarkable increase in learner engagement and a more natural interaction between speaker and screen. Stop fighting with your slides, start looking like a polished presenter and register now.
When to Coach? When to Supervise?
A supervisor is an agenda-setter who operates in a telling mode and conveys expectations. A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.
Diversity & Inclusion in the Workplace
Senior management needs to commit to education and discussions surrounding D & I. You will want your entire staff onboard with your company’s mission to embrace this topic.
Proactive Relationship Member Service
This program will focus on how to instill a culture of extraordinary through all stages of the customer relationship and how this will have an impact on your bottom line in producing meaningful results.
Six Best Practices for Perfect Teller Service
This session will focus on the top 6 best practices for a perfect customer experience and ways to help grow the relationship through active listening and providing solutions as train our tellers and front-line staff to be experts.
Proactive Relationship Member Service – Credit Union
This program will focus on how to instill a culture of extraordinary through all stages of the member relationship and how this will have an impact on your bottom line in producing meaningful results.
Choices that Can Stink Up Your Work Reputation
Your happiness, success, self-confidence, and quality of life increases when you have a good work reputation. Like a degree from a university or badge from the Boy Scouts a reputation, be it good, bad, or questionable is earned. Make a pact with yourself to earn an enviable one. Building a good reputation is important. Maintaining it depends on …
Plot and Plan Your Success
Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard? What are we missing? Let’s find out! …
How to Improve Your Time Management Skills
Time management principles are easy to understand but hard to apply. The primary principles are planning and prioritizing how you will spend your time. Most of us are well aware of this. There is clock time and real time. How do you stay real about time when you think about time management? Plan Before You Start …
How to Create an Inclusive Workplace
No two people are alike. We all have different backgrounds, beliefs, and opinions. Especially in the workplace, our uniqueness can cause friction or even lead to conflict if we don’t nurture a culture of inclusion. When properly managed and encouraged, a culture of inclusion unlocks some benefits we can’t achieve in any other way. Let’s …
The Power of Positive Thinking
Positive thinking has such a beneficial impact on your confidence and health. Research consistently shows that positive thinking increases your life span and lowers your stress. It even makes you more resistance to certain diseases. We all know about these benefits, so why is it so hard for us to think positively? It’s quite simple. Negative …
Grab that Frog and Be Done with It!
I was reminded recently of something Mark Twain is reported to have said, “Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.” Procrastination is always lurking in the shadows ready to grab my thinking. When procrastination rules I grow my dread list versus …
Learners Wanted!
Google is one the most prized places to work. People who have applied there report that there’s a maze of interviews so rigorous you’d think they were designed to be impossibly tough. In an article I read in the Houston Chronicle the director of personnel and hiring at the Internet giant of all giants says …
5 Ways to Build an Enviable Workplace
Strategies to Boost Employee Satisfaction It doesn’t take a boatload of perks or high-priced consultants to make your branch a great place to work. Demonstrating a genuine interest in others, giving employees the responsibility and power to get their jobs done, and giving them respect all go a long way to elevating employee satisfaction. Respect …
Nix Rudeness
You just can’t allow rudeness in your workplace. Rudeness quickly ruins teamwork. Teamwork is a key element of a welcoming environment! Nix rudeness! A rude employee brings down the morale of his colleagues, decreasing productivity and work satisfaction. If the employee shows his rude side to co-workers or customers, he could hurt business. Rude behavior often falls …
Successful Leadership Top 10
Moses didn’t bring these ten down from the mountain top but I suspect he’d think they help support what was on the tablets. Are you mastering these key behaviors of a successful leader? Have integrity – without it, everything else is for nothing. Do what you say you are going to do. Be a grown-up …
Role Models at Work
You have heard it said, “hitch your wagon to a star”, if you want to get where you want to go. Aim high. Be in search of those that have done what you want to do. Role models at work are the stars that have aimed high and hit the target. A role model is …
Tellers: Look the Part! – Managing Your Image
Managing your image Your image is created by what people see, sense, hear and read about you. Choose wisely in creating the image you want to have. What you wear sends a powerful message to others. Dress the way you want to be perceived. Your body language, especially your posture and attention to grooming details, will …