Coaching Skills Bootcamp
On-purpose coaching techniques for meaningful results.
Professional Maturity
Customer Service vs. Customer Experience
How do you deliver value while creating amazing experiences for your customers? Wow them with a genuine interest and care, wow them with an experience.
15 Reasons Training Doesn’t Stick
Join one of the country’s premier train the trainer instructors on how to get the most return on your training investment by staying in the right lane when you want to turnaround or prevent perform…
The Four Cs of Exceptional Supervision
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.
Serve Well, Sell Right
This webinar helps you gain insight of how you can engage your staff and elevate results at the branch.
15 Behaviors That Make Working With You Difficult
In this 90-minute, engaging, informative and thought-provoking webinar you will see yourself. And, you will most definitely identify others who need this information.
Acing Your Job as a Customer Service Expert
This 90-minute webinar will help you develop an attitude that cultivates the keys to exceptional service: emotional intelligence, and a strong sense of commitment and ownership.
Spotting Opportunities and Making Referrals
Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.
Coaching Tellers to Excellence
This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.
Nailing Your Job of Head Teller
Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.
Can We Count on You?
All-day custom workshop with Karen Butcher, CBTP to establish and promote professional maturity and a customer-focused approach.
Creating a Respectful Workplace
In this 60-minute live webinar, Honey Shelton shares her tips and best practices for creating or maintaining a respectful workplace.
Out of Balance at the Teller Window
Learn how to keep your balance when working the teller window.
Nailing Your Job of Head Teller
Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.
Choices that Can Stink Up Your Work Reputation
Your happiness, success, self-confidence, and quality of life increases when you have a good work reputation. Like a degree from a university or badge from the Boy Scouts a reputation, be it good, bad, or questionable is earned. Make a pact with yourself to earn an enviable one. Building a good reputation is important. Maintaining it depends on …
Plot and Plan Your Success
Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard? What are we missing? Let’s find out! …
How to Improve Your Time Management Skills
Time management principles are easy to understand but hard to apply. The primary principles are planning and prioritizing how you will spend your time. Most of us are well aware of this. There is clock time and real time. How do you stay real about time when you think about time management? Plan Before You Start …
How to Create an Inclusive Workplace
No two people are alike. We all have different backgrounds, beliefs, and opinions. Especially in the workplace, our uniqueness can cause friction or even lead to conflict if we don’t nurture a culture of inclusion. When properly managed and encouraged, a culture of inclusion unlocks some benefits we can’t achieve in any other way. Let’s …
The Power of Positive Thinking
Positive thinking has such a beneficial impact on your confidence and health. Research consistently shows that positive thinking increases your life span and lowers your stress. It even makes you more resistance to certain diseases. We all know about these benefits, so why is it so hard for us to think positively? It’s quite simple. Negative …
Grab that Frog and Be Done with It!
I was reminded recently of something Mark Twain is reported to have said, “Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.” Procrastination is always lurking in the shadows ready to grab my thinking. When procrastination rules I grow my dread list versus …