Professional Maturity

Acing Your Job as a Customer Service Expert

This 90-minute webinar will help you develop an attitude that cultivates the keys to exceptional service: emotional intelligence, and a strong sense of commitment and ownership.

Spotting Opportunities and Making Referrals

Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.

Coaching Tellers to Excellence

This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Can We Count on You?

All-day custom workshop with Karen Butcher, CBTP to establish and promote professional maturity and a customer-focused approach.

Creating a Respectful Workplace

In this 60-minute live webinar, Honey Shelton shares her tips and best practices for creating or maintaining a respectful workplace.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Planning for Success blog post

Plot and Plan Your Success

Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard? What are we missing? Let’s find out! …

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How to Create an Inclusive Workplace

How to Create an Inclusive Workplace

No two people are alike. We all have different backgrounds, beliefs, and opinions. Especially in the workplace, our uniqueness can cause friction or even lead to conflict if we don’t nurture a culture of inclusion. When properly managed and encouraged, a culture of inclusion unlocks some benefits we can’t achieve in any other way. Let’s …

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The Power of Positive Thinking

The Power of Positive Thinking

Positive thinking has such a beneficial impact on your confidence and health. Research consistently shows that positive thinking increases your life span and lowers your stress. It even makes you more resistance to certain diseases. We all know about these benefits, so why is it so hard for us to think positively? It’s quite simple. Negative …

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Learners Wanted! How To Stand Out?

Learners Wanted!

Google is one the most prized places to work. People who have applied there report that there’s a maze of interviews so rigorous you’d think they were designed to be impossibly tough.  In an article I read in the Houston Chronicle the director of personnel and hiring at the Internet giant of all giants says …

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5 Ways to Build an Enviable Workplace

5 Ways to Build an Enviable Workplace

Strategies to Boost Employee Satisfaction It doesn’t take a boatload of perks or high-priced consultants to make your branch a great place to work. Demonstrating a genuine interest in others, giving employees the responsibility and power to get their jobs done, and giving them respect all go a long way to elevating employee satisfaction. Respect …

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Nix Rudeness

You just can’t allow rudeness in your workplace.  Rudeness quickly ruins teamwork. Teamwork is a key element of a welcoming environment! Nix rudeness! A rude employee brings down the morale of his colleagues, decreasing productivity and work satisfaction. If the employee shows his rude side to co-workers or customers, he could hurt business. Rude behavior often falls …

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