Management Development

How to Have Courageous Conversations

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? Join Karen Butcher, communication coach and trainer, for this engaging session on Courageous Conversations.

Coaching Skills Bootcamp

Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with other people from time to time?

Customer Service vs. Customer Experience

Financial institutions looking for ways to increase the relationship with the customer know that the success of the relationship is in the hands of the people who wait on and assist customers every day.

Employee Engagement & Retention Strategies

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.

Secrets to Being a Great Call Center Agent

Call centers create a competitive advantage for organizations that know how to create them well and train their agents to know what to say, what not to say, and how to sell while maximizing productivity and quality.

When to Coach and When to Supervise

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Hiring for the Right Fit – Credit Unions

This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.

Onboarding Your New Hire

Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains and onboards new employees, this program will allow participants to excel at this important process.

Managing a Successful Call Center – Credit Unions

This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively, the Call Center’s internal processes are top-notch and they know how to effectively use the technology.

Courageous Conversations

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Karen Butcher, communication coach and trainer, for this engaging 1.5-hour session on Courageous Conversations.

Coaching Tellers to Excellence

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Are You Determined to Lead an Exceptional Branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that member experience?

Managing a Successful Call Center

There are three key factors that must be present in order to deliver on an exceptional Call Center experience for members. The Call Center must employ effective people, have effective internal processes and have effective information technology.