Management Development

Courageous Conversations

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

Striking a Balance Between Organizational Growth and Operational

In today’s ever changing business environment, bank leaders are faced with hard decisions on how to allocate the company’s resources and still make a profit. Will a focus on growth or operational efficiency create value for our clients and the institution’s bottom line?

Hiring for the Right Fit and Beyond

This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.

Navigating Generational Diversity in the Workplace

Understanding the unique perspectives of Gen Z, Millennials, and Baby Boomers is crucial. It’s as if Gen Zs are from Venus, Millennials from Mars and Baby Boomers are the anchor on Earth! Join this webinar to learn about the dynamics of a multi-generational workforce and how we can foster collaboration and cohesion among employees of all ages.

Building Productive Teams

The term ‘team player’ has become a generic term in the workplace. In this workshop, you will learn what it means to truly be a team player on a productive team.

Hiring the Right Fit for Your FI

Training managers and supervisors in on the hiring process are key to creating stellar teams. This workshop will take you through the best practices of hiring for the right fit, specific to the financial services industry.

The Gift of Feedback

Feedback can help individuals understand what they are doing well and where they need to improve. This allows them to focus on specific areas and make progress. In this session, you will learn a framework for giving feedback and tips to help your feedback make a positive impact.

Courageous Conversations

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

Managing a Successful Call Center CU

Call Centers create a competitive advantage for organizations that learn to create them well| whether there are two or two hundred people answering calls. In most instances, calls are answered by automated voice response system (AVRS) allowing the caller to participate in determining where they need to be routed. This streamlines the process, routing the person to the agent best suited to assist the caller. While this process makes sense for the business, do callers become frustrated with being stuck in an endless loop of options to choose from so that when an agent comes on the line they are met by a frustrated caller?

Diversity & Inclusion in Our Workplace

One in five workers have experienced discrimination or unfair treatment at work. In today’s workplace environment, organizations need to face a reality gap and realize more work needs to be done in this area.