human resources

10 Practices To Create and Present Engaging Training

You will notice a remarkable increase in learner engagement and a more natural interaction between speaker and screen. Stop fighting with your slides, start looking like a polished presenter and register now.

When to Coach? When to Supervise?

A supervisor is an agenda-setter who operates in a telling mode and conveys expectations. A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.

Designing Rich and Significant Learning Experiences

You will learn the key components to significant learning experiences and get a glimpse of what bank and credit union trainers will be learning at the upcoming Bank Trainers Conference where Honey and many others who can assist you with advancing your career as trainer will be presenting.

Diversity & Inclusion in the Workplace

Senior management needs to commit to education and discussions surrounding D & I. You will want your entire staff onboard with your company’s mission to embrace this topic.

Proactive Relationship Member Service

This program will focus on how to instill a culture of extraordinary through all stages of the customer relationship and how this will have an impact on your bottom line in producing meaningful results.

Six Best Practices for Perfect Teller Service

This session will focus on the top 6 best practices for a perfect customer experience and ways to help grow the relationship through active listening and providing solutions as train our tellers and front-line staff to be experts.