Head Teller Training

Six Questions Head Tellers Asked Us

Six Questions Head Tellers Asked Us

What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms incorrectly. I have told her and told her. The customers love …

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The Bank Teller & The Bank Secrecy Act

Since inception, the Bank Secrecy Act’s impact on the teller position has been, in large part, about complying with the regulation’s requirement to report and/or maintain information on certain cash transactions. Your financial institution will provide you with required Bank Secrecy Act training. Use this checklist to verify your expertise. Bank Secrecy Act Checklist for …

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New Supervisor Success

The key to your long term success is tied to your ability to establish boundaries! It can be both exciting and nerve racking when you are named the new supervisor.  Along with learning the ropes there can be prevailing issues you face from the start.  Perhaps the former supervisor is on your team.  That will present …

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Coaching The Teller Line

Coaching: a powerful tool to develop tellers Coaching focuses on improving job skills and knowledge. Through routine coaching you can help the teller explore and evaluate what will be the best choices in order to maintain an attitude that compliments how they interact with others. One-on-one coaching says to the teller: What you do and how …

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