Fraud Prevention

The Equifax Data Breach - Training Matters Episode 31 with Chad Knutson from SBS Cybersecurity

The Equifax Data Breach

Honey invites Chad Knutson back to the studio to talk about the Equifax data breach. How did it happen? Could it happen again? How does it affect me? How do I protect my information? Chad also talks about implementing a business plan to prevent such a breach from happening at your institution and about the …

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Training Matters Episode 26: Cybersecurity - Protecting Against Cyber Attacks

Protecting Against Cyber Attacks

Is your bank or credit union protected against cyber attacks? Never before have we been under greater threat from the dangers that lurk online. Viruses, malware, phishing, hacking, identity theft, ransomware. Those are just a handful of things that should be of great concern to any business, but especially to a financial institution. Are you …

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Training Matters Episode 14: Branch Security

Securing Your Branch Inside & Out

Have you ever dealt with a bank robber? Did it play out by the book? It’s hard to prepare for all potential scenarios and identify all possible branch security risks. With locations that are more open and visitor-friendly, it’s more important than ever to ask yourself: “Are we prepared for the worst? Is our branch …

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The Secret To Training Tellers

The Secret to Training Tellers

This is a post by guest blogger, Zack Merrill, CBTP. You will enjoy learning his take on the secret to training tellers. We seldom remember the expected exchange of everyday conversation because our brain is chock-full of stuff already. If the exchange is meaningful or helpful to you then there is a better than average …

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Decisions at the teller window - Blog March 31st 2015

Decision Making at the Teller Window

The Federal Trade Commission, the nation’s consumer protection agency, states that counterfeit check scams are on the rise. Some fake checks look so real that bank tellers are reporting being fooled. The scammers use high quality printers and scanners to make the checks look real. Some of the checks contain authentic-looking watermarks. These counterfeit checks …

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Honey Shelton's Blog: Crimes At The Teller Window

Crimes At The Teller Window

Crimes at the teller window occur most often by a new account holder or by an impostor posing as someone else. The favorite location for this type of perpetrator is the drive-in. A quick getaway, in addition to the added distance between teller and customer, make the drive-in the ideal place for con artists to try …

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Red Flags for Elder Abuse

Red Flags for Elder Abuse

How Are Elders Abused and Why Should You Care as a Bank or Credit Union? Recent studies suggest that financial exploitation is the most common form of elder abuse that only a small fraction of incidents are reported. Elder abuse includes the illegal or improper use of an older adult’s funds, property or assets. Credit …

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