Employee Engagement

Motivating & Managing the Frontline

Do you want your frontline staff to demonstrate professional maturity, be accountable, and excel at service? Motivating & Managing the Frontline focuses on improving your performance management skills. Why? Because that’s the key to motivated and responsible employees.

Managing a Successful Call Center

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Creating a Respectful Workplace

In this 60-minute live webinar, Honey Shelton shares her tips and best practices for creating or maintaining a respectful workplace.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Managing a Successful Call Center

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

Fire Up The Troops About Traininig

How do you “market” training programs to your employees in a way that stimulates interest and increases value? It’s not as difficult as you might think! Marketing doesn’t have to be complicated, but it does require some effort. The reward? A highly beneficial payoff.

Talent Management Plan Wisconsin Banker Article featuring Honey Shelton

Do You Have a Talent Management Plan?

Talent Management Plans Develop Your People for enterprise-wide ROI by Amber Seitz This article appeared first in “Wisconsin Banker“ One of the most important investments an organization can make is to develop its staff. A recent Gallup study found that companies that have implemented strengths-based management practices have more engaging and productive workplaces, leading to …

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Gutsy Managers Engage Employees

Gutsy Managers Engage Employees

Drive Results, Engage Employees The most important decision executives make is whom they name as manager, at all levels throughout the company. The pivotal point to drive results sits in the lap of the front-line managers. They are the leaders that have everyday interaction with up to 90% of the workforce. They’re the ones who …

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Yikes, I Hired the Wrong Person

Yikes, I Hired the Wrong Person!

Has it Happened to You? Have you ever thought: “Yikes, I hired the wrong person”? Hiring a misfit can be disastrous on many levels. The whole culture of your workplace can be affected.  Good employees may leave out of frustration. The new hire can cause havoc and make costly mistakes. And you may be charged …

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