Employee Development

Hiring for the Right Fit

Raise the bar when it comes to best practices for hiring for the right fit. Aimed at management and anyone that is involved in the hiring process, the interview and selection of new hires.

Emotionally Intelligent Leadership

Recent studies have shown emotional intelligence to be a key factor in leadership effectiveness. Emotionally intelligent leaders of teams create psychologically safe workplaces that lead to improved employee job satisfaction, retention, creativity, performance and well being.

Employee Engagement & Retention Strategies

In this session we will peel back the layers and ask the right questions about engagement and retention in our current environment above and beyond the topic of compensation. Believe it or not, money isn’t always the number one reason people leave their current employer.

Customer Service vs. Customer Experience

Financial institutions looking for ways to increase the relationship with the customer know that the success of the relationship is in the hands of the people who wait on and assist customers every day.

Employee Engagement & Retention Strategies

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.

Secrets to Being a Great Call Center Agent

Call centers create a competitive advantage for organizations that know how to create them well and train their agents to know what to say, what not to say, and how to sell while maximizing productivity and quality.

Hiring for the Right Fit – Credit Unions

This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.

Onboarding Your New Hire

Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains and onboards new employees, this program will allow participants to excel at this important process.

Managing a Successful Call Center – Credit Unions

This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively, the Call Center’s internal processes are top-notch and they know how to effectively use the technology.

Coaching Tellers to Excellence

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Are You Determined to Lead an Exceptional Branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that member experience?

7 Habits of Highly Successful Supervisors

Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat.  This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.