Employee Development

Motivating and Managing Your Team

Are your employees fired up about what they do and where they work? Positive environments that motivate people to go the extra mile can be built! Join this webinar to learn how to foster and sustain high employee morale in your workplace.

Coaching Effectiveness for Supervisors and Managers

It’s a fact: Coaching your staff decreases teamwork issues, compliance/audit infractions and depositor dissatisfaction. This program will help you add coaching techniques to your leadership practices to get positive and meaningful results.

Spotting Opportunities and Making Referrals

Our best strategy for keeping depositors loyal is deepening the relationship we have with them. In this webinar, frontline and call center staff will learn to take their customer service skills to the highest level by looking for opportunities to promote products and services that provide solutions for depositors.
This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Creating Exceptional Client Experiences

How do you deliver value while creating amazing experiences for your depositors? Wow them with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued. In this webinar, learn to practice depositor advocacy to earn client loyalty. ake your depThese are the customers who will and will not only increase their relationship with the institution but will also recommend the institution to their family and friends.

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Secrets of Being a Great Call Center Agent

Call center agents, are you looking to take your performance and career opportunities to the next level? In this webinar, you’ll learn best practices that will help you turn customers into loyal and raving fans.

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Coaching Tellers to Excellence

How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Courageous Conversations

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

Striking a Balance Between Organizational Growth and Operational

In today’s ever changing business environment, bank leaders are faced with hard decisions on how to allocate the company’s resources and still make a profit. Will a focus on growth or operational efficiency create value for our clients and the institution’s bottom line?

Hiring for the Right Fit and Beyond

This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.

Managing a Successful Call Center

Call Centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

Navigating Generational Diversity in the Workplace

Understanding the unique perspectives of Gen Z, Millennials, and Baby Boomers is crucial. It’s as if Gen Zs are from Venus, Millennials from Mars and Baby Boomers are the anchor on Earth! Join this webinar to learn about the dynamics of a multi-generational workforce and how we can foster collaboration and cohesion among employees of all ages.

Building Productive Teams

The term ‘team player’ has become a generic term in the workplace. In this workshop, you will learn what it means to truly be a team player on a productive team.

Nailing Your Job of Head Teller

Tellers are the key to exceptional customer service, and a superior supervisor can enable them to deliver a top performance. In this webinar, Head Tellers will learn to become accomplished leaders who assist their tellers in reaching their full potential.