Employee Development

Secrets to Being A Great Call Center Agent

Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and customer service that determines if they will have the opportunity to increase the relationship with the institution but also turn the customer into a fan.

Proactive Relationship Member Service

This program will focus on how to instill a culture of extraordinary through all stages of the customer relationship and how this will have an impact on your bottom line in producing meaningful results.

15 Behaviors That Make Working With You Difficult

Save the date. Sign up. Join Karen Butcher, coach and trainer with InterAction Training, on how relationships can impact our happiness to the point of building or destroying job satisfaction, as she helps you become an exceptional relationship navigator in the workplace.

Onboarding Your New Hire

Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains and onboards new employees, this program will allow participants to excel at this important process.

Coaching Tellers To Excellence

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Managing A Successful Call Center – Credit Union

This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively, the Call Center’s internal processes are top-notch and they know how to effectively use the technology.

Six Best Practices for Perfect Teller Service

This session will focus on the top 6 best practices for a perfect customer experience and ways to help grow the relationship through active listening and providing solutions as train our tellers and front-line staff to be experts.

Managing A Successful Call Center

The primary focus for Call Center managers is to learn how to make these key factors work together effectively to deliver on the promise of a world class service delivery proposition.

Business Development Skills

This online seminar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and to excel at client acquisition.

Are You Determined to Lead an Exceptional Branch?

This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it.

When to Coach? When to Supervise?

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

7 Habits of Highly Successful Supervisors

Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat.  This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.

Gutsy Managers Engage Employees

Gutsy Managers Engage Employees

Drive Results, Engage Employees The most important decision executives make is whom they name as manager, at all levels throughout the company. The pivotal point to drive results sits in the lap of the front-line managers. They are the leaders that have everyday interaction with up to 90% of the workforce. They’re the ones who …

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Honey Shelton's Blog: Feedback Coaching

Building Employee Performance Plans

Often employees know what is expected of them only to find out during performance reviews or discussions that the employee was not well informed of the expectations for performance and behavior. It is recommended that leaders take the time to build performance plans for each job description they are responsible for. In our Supervisor Boot …

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