customer service

Managing a Successful Call Center CU

Almost all businesses today, have a Call Center for the convenience of assisting callers with inquiries, as well as conducting their financial business. Callers’ expectations include being directed to the right person who can assist them efficiently and effectively. Come learn how to manage the processes needed for an effective Call Center and explore options on how to guide and coach agents to being the best representation of your Credit Union.

Coaching Tellers to Excellence CU

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Employee Engagement & Retention Strategies

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.

Diversity & Inclusion in the Workplace

1 in 5 workers have experienced discrimination or unfair treatment at work. In today’s workplace environment, organizations need to face a reality gap and realize more work needs to be done in this area.

How To Make Better PowerPoint Slides (5-Part Series)

Presentation specialist Heather Legge will share tips and tricks that many seasoned presenters and PowerPoint® users don’t know. You will learn time-saving techniques and visual design principles that will have participants saying “Wow!”

How To Make Better PowerPoint Slides (5-Part Series)

Presentation specialist Heather Legge will share tips and tricks that many seasoned presenters and PowerPoint® users don’t know. You will learn time-saving techniques and visual design principles that will have participants saying “Wow!”

How To Make Better PowerPoint Slides (5-Part Series)

Presentation specialist Heather Legge will share tips and tricks that many seasoned presenters and PowerPoint® users don’t know. You will learn time-saving techniques and visual design principles that will have participants saying “Wow!”

How To Make Better PowerPoint Slides (5-Part Series)

Presentation specialist Heather Legge will share tips and tricks that many seasoned presenters and PowerPoint® users don’t know. You will learn time-saving techniques and visual design principles that will have participants saying “Wow!”

How To Make Better PowerPoint Slides (5-Part Series)

Presentation specialist Heather Legge will share tips and tricks that many seasoned presenters and PowerPoint® users don’t know. You will learn time-saving techniques and visual design principles that will have participants saying “Wow!”