Customer Service Training

Spotting Opportunities and Making Referrals

Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.

Motivating & Managing the Frontline

Do you want your frontline staff to demonstrate professional maturity, be accountable, and excel at service? Motivating & Managing the Frontline focuses on improving your performance management skills. Why? Because that’s the key to motivated and responsible employees.

Managing a Successful Call Center

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

8 Steps to Improve Cross-Selling

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Can We Count on You?

All-day custom workshop with Karen Butcher, CBTP to establish and promote professional maturity and a customer-focused approach.

Nailing Your Job of Head Teller

Head tellers primarily coach, train, and problem-solve. It’s essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Managing a Successful Call Center

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

2019 Bank Trainers Conference

Honey Shelton will facilitate a session on 15 Reasons Your Co-Workers Don’t Like to Work with You on Wednesday, May 8 from 1:30 to 2:45 pm.

2019 Bank Trainers Pre-Conference

Honey Shelton will facilitate two pre-conference sessions: When to Coach, When to Train and Credibility: The Ultimate Training Professional’s Secret Ingredient

Coaching Tellers to Excellence

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.