What Tellers Could Gain from Learning About Psychology
What could tellers gain from learning about psychology? More and more people are interested in different topics within the field. And why wouldn’t they?
Communication Skills
Six Questions Head Tellers Asked Us
What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms incorrectly. I have told her and told her. The customers love …
7 Habits of Highly Successful Supervisors
Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat. This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.
Choices that Can Stink Up Your Work Reputation
Your happiness, success, self-confidence, and quality of life increases when you have a good work reputation.  Like a degree from a university or badge from the Boy Scouts a reputation, be it good, bad, or questionable is earned. Make a pact with yourself to earn an enviable one. Building a good reputation is important. Maintaining it depends on …
How to Improve Work Relationships
Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing you have control over are your choices on how you deal with …
Meeting Best Practices
Wasting Time on Unproductive Meetings is an Ongoing Issue It’s no secret that most employees would rather be working than sitting through an unproductive meeting. This is simply a consequence of not knowing why or how to meet. Follow these meeting best practices! Value Don’t meet for the sake of meeting. Your meeting must have …
Expressing Genuine Interest in Others
The Art of Expressing Interest You know that person that you can’t wait to hear? That person that, when you see their picture appear on your phone, instantly makes you feel delighted. You feel that way because that person has developed the art of expressing real interest in you. Are any of these people your …
These People Drive Me Crazy!
These People Drive me Crazy! How long has it been since you’ve said that? How long have you been the topic of someone else’s drives-me-crazy list? We have all been there, that’s for sure! When you think to yourself: “These people drive me crazy!”, there’s no doubt at some point your bell was rung! This is …
How to Be More Engaging
We all want to be that person who can vividly describe ideas and paint colorful pictures with words. It almost seems like magic the way they captivate audiences with their voice. What can you do to become that person? Is it possible to change how others perceive you? It certainly isn’t magic. Here are 4 ways to help you …
How Do You Organize Your Inbox?
How Do You Organize Your Inbox? DO you organize your inbox? When you open your inbox, do you hold your breath in fear of an avalanche of new e-mails? There’s no denying that e-mail makes us feel overwhelmed and anxious, even stressed. Each new message is screaming for attention and we usually feel obligated to …
10 Ways To Become an Active Listener
Are you trained to listen passively? It’s what we are taught in school and even at work so odds are the answer is yes. Do you focus on not fidgeting during a conversation? Do you try to act interested and take notes? I am sure they sound as familiar to you as they do to …
Presenting Like A Pro
When a presentation or speaker amazes you, do you ever stop to think you are seeing only the last 20 minutes of a process that took hours of work? There’s a lot of preparation involved in public speaking. On average presenters devote 20 to 60 minutes of time for each minute of a finished presentation. …
Writing Like A Pro: Quick Tips To Improve Writing Skills
4 tips to improve writing skills and learn to write like a pro! Avoid Technicalese Technicalese is the overblown style that makes writing sound as if it were written by a robot. Sometimes it’s tempting to use technicalese as a way to emphasize our knowledge of the topic. However, loading up your writings with jargon, …
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5 Email Best Practices
We get a lot of emails when we’re at work. The average number is around 80 per day. Without proper time management we quickly end up spending hours scrolling through and looking for a specific message. In the midst of email overload it’s easy to overlook something important. Practice the habit of cleaning up your …
Five Keys to Exceptional Teamwork
How well teams work together depends on simple factors. While simple, they sometimes prove difficult to achieve! The factors that impact teamwork lie with leadership, the environment and within the team itself. Add these five keys to your game plan and watch how it impacts teamwork at your organization! Leadership guides the team to gain understanding …
Learners Wanted!
Google is one the most prized places to work. People who have applied there report that there’s a maze of interviews so rigorous you’d think they were designed to be impossibly tough. In an article I read in the Houston Chronicle the director of personnel and hiring at the Internet giant of all giants says …
7 Ways To Ensure Efficient Meetings
When something needs to be discussed we better call a meeting, right? Perhaps, perhaps not, but if you decide you do need a meeting, make sure it is efficient. We have all spent hours in meetings that were not more than a waste of time. Charles Alvarez, business coach at Cornerstone Advisory Services shares how to ensure efficient …
Simple Tips for Success
I am very committed and involved in the Prison Entrepreneurship Program. I volunteer monthly.  I recently went to hear 87-year old W. Wilson, Jr. give advice to the graduates of this program. I think his is great advice for anyone so today I will share his wise words with you. I wish you could have …
Solicit Feedback and Take It Well
It is easy to say you want to know if someone has feedback for you but it may be tough to go ask for it. Â Tougher still to hear it. Â One of the best relationship enhancers you can put to use is referred to as “The 3-3-3” and here is how it works. Â First, you …
Co-Worker from Hell
If you haven’t worked with someone you would describe as mean or out to get you, count yourself lucky. Most of us have had experience with stressful relationships in the workplace, but it all comes down to looking at just what degree of stress we are talking about.  As a workplace coach, I hear plenty …