Communication Skills

Business Development Skills

Online seminar for those with business development responsibilities. Learn thought-processes and behaviors to expand client relationships.

You’re the New Supervisor

90-minute leadership skill-building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!

You’re the New Supervisor

Succeeding with these customers requires that you bring your best listening skills to the conversation. This program includes a handy checklist to print out to refer to.

Six Questions Head Tellers Asked Us

Six Questions Head Tellers Asked Us

What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms incorrectly. I have told her and told her. The customers love …

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7 Habits of Highly Successful Supervisors

Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat.  This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.

How to Improve Work Relationships

How to Improve Work Relationships

Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing you have control over are your choices on how you deal with …

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Dealing with Gossip at Work

Managing Gossip in the Workplace

Managing Gossip in the Workplace Gossip in the workplace is very damaging to any relationship. If left unchecked, gossip can spill over and infect the entire team. If not handled properly, gossip can create a negative atmosphere that divides people into camps, creates tension or in extreme cases even fear among coworkers. Ultimately, the productivity …

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Meeting Best Practices

Meeting Best Practices

Wasting Time on Unproductive Meetings is an Ongoing Issue It’s no secret that most employees would rather be working than sitting through an unproductive meeting. This is simply a consequence of not knowing why or how to meet. Follow these meeting best practices! Value Don’t meet for the sake of meeting. Your meeting must have …

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The Key to Unlock Employee Potential

The Key to Unlock Employee Potential

Dedicated managers want their employees to reach their full potential. They are always on the lookout for ways to accomplish this. We want to share two options that can help you, as a manager, to unlock the full employee potential. Develop the Art of Becoming Nonjudgmental In other words: Avoid criticizing others. Easy for the …

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These People Drive Me Crazy

These People Drive Me Crazy!

These People Drive me Crazy! How long has it been since you’ve said that? How long have you been the topic of someone else’s drives-me-crazy list? We have all been there, that’s for sure! When you think to yourself: “These people drive me crazy!”, there’s no doubt at some point your bell was rung! This is …

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How to Be More Engaging?

How to Be More Engaging

We all want to be that person who can vividly describe ideas and paint colorful pictures with words. It almost seems like magic the way they captivate audiences with their voice. What can you do to become that person? Is it possible to change how others perceive you? It certainly isn’t magic. Here are 4 ways to help you …

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