Coaching Techniques

Leadership Retreat

Leadership Retreat with a focus on emotional intelligence and relationship management

Business Development Skills

Online seminar for those with business development responsibilities. Learn thought-processes and behaviors to expand client relationships.

You’re the New Supervisor

90-minute leadership skill-building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!

You’re the New Supervisor

Succeeding with these customers requires that you bring your best listening skills to the conversation. This program includes a handy checklist to print out to refer to.

When to Coach? When to Supervise?

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Headache Remedies for Supervisors

Learn how to encourage Personal Accountability with your staff by addressing chronic behaviors that work against the culture and work environment you want to have in place.

Managing a Successful Call Center

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

15 Reasons Training Doesn’t Stick

What’s the difference between learning and training? Why doesn’t training always stick? Who is responsible for “the stick”? Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department!

Headache Remedies for Supervisors

Learn how to encourage Personal Accountability with your staff by addressing chronic behaviors that work against the culture and work environment you want to have in place.

15 Reasons Training Doesn’t Stick

What’s the difference between learning and training? Why doesn’t training always stick? Who is responsible for “the stick”? Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department!