Positive customer-interactions increase lifetime value and improve your brand. The call center agent is often in a position that can make or break these interactions.
Call Center Training
This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.
The call center agent is responsible for keeping up the relationship with the customer. Learn more in this call center agent training webinar.
In this month’s Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center best practices and call center management. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. You will learn how to stay on …