Call Center Management

Managing a Successful Call Center

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

Process Improvement for the Front Desk and the Call Center - Training Matters Episode 32 with Honey Shelton and featured guest Karen Wiehoff

Process Improvement for the Front Desk and the Call Center

Is this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often fail is in deciding what on a process to make a meaningful change or break a bad habit.