branch manager

How to Have Courageous Conversations

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? Join Karen Butcher, communication coach and trainer, for this engaging session on Courageous Conversations.

Coaching Skills Bootcamp

Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with other people from time to time?

Employee Engagement & Retention Strategies

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.

Secrets to Being a Great Call Center Agent

Call centers create a competitive advantage for organizations that know how to create them well and train their agents to know what to say, what not to say, and how to sell while maximizing productivity and quality.

Hiring for the Right Fit – Credit Unions

This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.

Onboarding Your New Hire

Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains and onboards new employees, this program will allow participants to excel at this important process.

The Four C’s of Exceptional Supervision

This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader. If you are ready to take your commitment and skill set to the next level register today for this program, you will be eager to put to work what you’ve learned.

When to Coach? When to Supervise?

A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.

Hiring For The Right Fit

Raise the bar when it comes to best practices for hiring for the right fit. Aimed at management and anyone that is involved in the hiring process, the interview and selection of new hires. If you new to leading and managing and have not been training in the hiring process, this session is for you.