Customer Experience Training

Are you interested in…

  • New or expanded customer relationships?
  • Improved ROR – Return on Relationships! – which translates to ROI – Improved cross-sell efforts to existing customers. Meeting the needs of your customers one experience at a time – identifying opportunities!

As a customer-focused strategy expert, Vicki is committed to getting at the core of your company’s challenges and offering retail training and development for the “Face of the Bank”.

Expected Outcomes

  • Enhance the customer experience – to attract and retain customers
  • Increase customer product usage
  • Improved ROR – Return on Relationships! – which translates to ROI
  • A heightened sense of teamwork within the bank – improved Employee Engagement!
  • Effective strategies to create exceptional CONSISTENT customer experiences
  • Valuable input from employees that are the “Face of your Bank”
  • Identifying opportunities to move your organization from “ordinary” to “extraordinary”