Tighten Up The Relationship

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Are you delighting your competitors? They are if you’re not hitting the streets and picking up the phone routinely to “call on” your customer. Your shareholder, your board and most definitely your underserved customer may surprise you some day with their disappointment. Today’s bankers must put the touch on the customer about what they need and how they perceive the level of service you are providing. You have to work at keeping your customers and keeping them happy. Let this manual be your guide.

Are you delighting your competitors? They are if you’re not hitting the streets and picking up the phone routinely to “call on” your customer. Your shareholder, your board and most definitely your underserved customer may surprise you some day with their disappointment. Today’s bankers must put the touch on the customer about what they need and how they perceive the level of service you are providing. You have to work at keeping your customers and keeping them happy. Let this manual be your guide.

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