Much of the workday is spent providing others with information, instruction and direction. Being able to communicate in a way that is easily understood is the challenge. Too often our words and phrasing is misinterpreted or misunderstood. Add to the issue that much of the communication that is sent out to employees, coworkers, department heads, and upper management is through e-mail and it sets the stage for even more misinterpretation.
This guide contains a step-by-step process to ensure your communication is heard and understood.