Help Your Employees Exceed What is Expected of Them


This fast-moving webinar is a targeted training session that encourages and educates your entire staff on what they can do to be a better employee.

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This webinar answers the question: How to stand out and excel on the job?  The agenda pays close attention to the way you act and perform in the workplace.  We are usually quick to point out what others need to do, but often fail to identify our own areas of improvement. This program will help attendees to manage themselves. This fast-moving webinar is a targeted training session that encourages and educates your entire staff on what they can do to be a better employee.

  • Alertness and inquisitiveness. Do I seek out what’s needed on the job, what’s changing, and how I can help?
  • Am I keeping my promises and my end of agreements?
  • Am I as organized and prepared as I want to be?
  • When is the last time I checked out my self-perception?
  • Do I look and act the part?

This learning opportunity includes: The Ten Commandments of an Outstanding Employee

1. Look and Act the Part

Discover how others perceive you and the impact of being well-groomed and professionally dressed.

2. Pay Attention

Tips and tricks for being inquisitive and staying alert to what is needed, what is changing and how you can help.

3. Know All You Can and Then Some

This program will empower you to always keep your end of the deal and exceed what’s expected of you.

4. Stay a Learner

The work world is always on a learning curve. We will enable you to stay ahead of the curve by showing you where and how to look for learning opportunities.

5. Be Prepared and Organized

Identify what needs to happen and learn how you can make it happen

6. Forgive and Forget

We’re all blamers by nature. This webinar will help you practice forgiveness and let go of grudges that will only burden you.

7. Lead the Way

Having a role model will help you lead the way. This webinar will teach you how to become one!

8. Demonstrate Your Appreciation

It’s the simple things that matter. Learn how to be genuine when you say thanks, write notes, give applause or credit others.

9. Go the Extra Mile

What can you do for someone else today?  Learn to anticipate what is needed next or what would be appreciated by someone.

10. Take Full Responsibility for Your Happiness

Some days you will have to work for it and some days it will be a gift, but your happiness is an inside job. We will look at how to work on your happiness and how to protect it against external influences.

Who Should Attend?

Branch managers, frontline and call center staff, … Maybe the question is who shouldn’t attend and the answer is no one.  This is for EVERYONE!


Honey Shelton - PresidentHoney Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion South Texas bank.



Live only, CD-ROM only, Live and CD-ROM bundle