Head Teller Best Practices


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Your financial institution is performing on the stage every day. Without a doubt, the staff plays a lead role, up front and center. The front line positions are, without question, one of the most important roles. They have the most opportunity to reflect the company’s care and concern for customer service. Your leadership role as a head teller is critical to the success of the front line staff to perform productively and effectively. The head teller can be the excuse or reason why a team of tellers functions or dysfunctions.

Our head teller training program will help you create an environment that promotes

  • Accountability
  • Professionalism
  • Job Satisfaction

The focus of our head teller training program includes:

  • Treat Them Like You Do a Client
  • Establish Collaborative Performance Plans
  • Develop a Training Strategy
  • Employ Written Procedures
  • Use Success Enhancement Tools
  • Start Huddles
  • Conduct Coaching
  • When You See It, Say It


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