Defending against fraud is not an easy task for banks. Fraudsters are clever and continually devise new scams. Join Honey Shelton in this recorded edition of the June 7, 2018 online seminar as you learn about today’s threat landscape. Criminals who target financial institutions have become more sophisticated and use the Internet to find legitimate personal information for illegal purposes. Chat rooms, email, message boards, surveys, and fake websites are popular schemes to collect bank account numbers and personal information.
Frontline staff and the call center are hot targets for today’s scam artist. At the teller window, scammers want to distract you from taking the time to consider whether their check is legitimate. Your staff must be on high-alert for potential scams. Honey will bring up best practices and techniques that help reduce the threat of check kiting, identity theft, advance payment, counterfeiting, and new account fraud. Add this fast-moving, highly informational 60-minute program to your training library and help your frontline staff and new-hires improve their alertness to minimize risk and reduce losses.
- Identity-theft awareness
- Spotting check kiting scams
- Counterfeiting red flags
- New account fraud
- Avoiding traps and distractions
Anyone that works on the front line and anyone who trains or supervisors people in the call center and the branch.