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15 Reasons Training Doesn’t Stick

Online

What’s the difference between learning and training? Why doesn’t training always stick? Who is responsible for “the stick”? Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department!

Member Service that Lives Up to Its Name

Online

Learn how to wow your members with genuine interest and care while providing a meaningful, memorable experience each time.

Coaching Effectiveness for Managers

Online

This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.

Headache Remedies for Supervisors

Online

Learn how to encourage Personal Accountability with your staff by addressing chronic behaviors that work against the culture and work environment you want to have in place.

You’re the New Supervisor

Online

Succeeding with these customers requires that you bring your best listening skills to the conversation. This program includes a handy checklist to print out to refer to.

Motivating & Managing the Frontline

Online

Do you want your frontline staff to demonstrate professional maturity, be accountable, and excel at service? Motivating & Managing the Frontline focuses on improving your performance management skills. Why? Because that's the key to motivated and responsible employees.

Secrets to Being a Great Call Center Agent

Online

Positive customer-interactions increase lifetime value and improve your brand. The call center agent is often in a position that can make or break these interactions.

When to Coach? When to Supervise?

Online

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?