What’s the difference between learning and training? Why doesn’t training always stick? Who is responsible for “the stick”? Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department!
Learn how to wow your members with genuine interest and care while providing a meaningful, memorable experience each time.
This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.
Learn how to keep your balance when working the teller window.
Learn how to encourage Personal Accountability with your staff by addressing chronic behaviors that work against the culture and work environment you want to have in place.
Succeeding with these customers requires that you bring your best listening skills to the conversation. This program includes a handy checklist to print out to refer to.
Do you want your frontline staff to demonstrate professional maturity, be accountable, and excel at service? Motivating & Managing the Frontline focuses on improving your performance management skills. Why? Because that's the key to motivated and responsible employees.
Positive customer-interactions increase lifetime value and improve your brand. The call center agent is often in a position that can make or break these interactions.
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?