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Customer Service vs. Customer Experience

Online

How do you deliver value while creating amazing experiences for your customers? Wow them with a genuine interest and care, wow them with an experience.

When to Coach? When to Supervise?

Online

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Train Smarter and More Effectively

Online

Are you tired of staff complaining about ALL THE MANDATORY training they are expected to complete? Does it frustrate you when you see people skip the content of online training and rush through the test? You expect your people to learn, so we are going to put complaining on a diet at your company!

Nailing Your Job of Head Teller

Online

Frontline positions are, without question, one of the most critical jobs at any financial institution. Frontline staff has the best opportunity to reflect the bank’s values and ambitions for customer service. It's essential that your frontline staff has a well-trained leader that has the capacity and takes responsibility for developing a dynamic team.

Are You Determined to Lead an Exceptional Branch?

Online

This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it.

The Four C’s of Exceptional Supervision

Online

This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.

Business Development Skills

Online

This online seminar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and to excel at client acquisition.

Managing A Successful Call Center

Online

The primary focus for Call Center managers is to learn how to make these key factors work together effectively to deliver on the promise of a world class service delivery proposition.

Six Best Practices for Perfect Teller Service

Online

This session will focus on the top 6 best practices for a perfect customer experience and ways to help grow the relationship through active listening and providing solutions as train our tellers and front-line staff to be experts.