This webinar focuses on assisting the Head Teller to enhance their skill sets of being a revered leader and helping them learn how to assist their tellers into realizing their potential.
What do you do when you were once a teammate and now you supervise the team? How do you juggle staffing, customer service, and pressing deadlines? Address your critical supervisory issues and become an extraordinary supervisor.
Do you have what it takes to deliver memorable and meaningful training? Are you and your PowerPoint presentations in harmony or do you feel like you’re in a constant battle for audience attention? Learn how to spark learner engagement from a design and delivery expert ready to share her secrets with you!
Leading an Exceptional Branch is every branch manager's goal, right? Unless the branch manager is burned out, burned up, or not well prepared.
Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!
What evidence do you have that your employees have a clear understanding of how their work aligns with your company goals and vision? Are they proud to be a member of your team, feel their skills and experience are fully utilized, and have everything they need to be successful in their role?
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively, the Call Center's internal processes are top-notch, and they know how to effectively use the technology.
What does onboarding look like in your organization? What do you want it to look like? Onboarding should not be an afterthought as it is the new hire’s first impression of the company they are going to work for.