clients are more than customers, they are partners. InterAction Training has been educating, advising, and guiding businesses and people since 1983. Here are some of the services we offer.
When to Coach? When to Supervise?
January 27, 2021 @ 10:00 AM - 11:30 AM
Most of us have had a supervisor our whole life. We go from parents to teachers to bosses. Even the top of the food chain in many companies will be reporting to a board of directors. On the job, everybody has somebody they are accountable to, but they may or may not have somebody they consider to be a coach. Likewise, all supervisors have people they are accountable for but may not have been taught how to fill the shoes of a coach with their direct reports. To lead effectively, you need to know when to wear which hat.
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?
A supervisor is an agenda-setter that operates in a telling mode and conveys expectations. A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.
- How do you close the gap between what you want from your team and what you are getting?
- What’s a supervisor’s job?
- What’s a coach’s job?
- When do you direct, when do you delegate, and when do you develop?
- How do you teach others to be resourceful?
- Are you the problem-solver or teaching how to problem-solve?
Who Should Attend?
Anyone who leads, supervises, or trains others.
Vicki Kraai is a Senior Training Consultant for InterAction Training. Vicki infuses her training with a highly engaging “been there, done that” flavor. She started her banking career as a bank teller and worked her way up to CEO. She founded her consulting firm VK Solutions in 2010, specializing in assisting community-minded financial institutions grow their people and profitability. Vicki has a passion for developing people for success in the financial services industry. She holds a degree in Finance from Nebraska Wesleyan and serves on the Board of Directors of West Gate Bank in Lincoln, Nebraska.