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Nailing Your Job of Head Teller
January 24, 2022 @ 1:30 PM - 3:30 PM
Frontline positions are, without question, one of the most critical jobs at any financial institution. Frontline staff has the best opportunity to reflect the bank’s values and ambitions for customer service. It’s essential that your frontline staff has a well-trained leader that has the capacity and takes responsibility for developing a dynamic team.
Head tellers in progressive banks primarily coach, schedule, train, and problem-solve. Superior supervisors are accomplished in decision making, problem-solving, planning, delegation, and meeting management, as well as motivating, training, and developing staff through feedback, collaborative performance planning, and goal setting. The leadership provided by the frontline supervisor is critical to employees’ success enabling them to perform productively and efficiently.
- Managing Time and Interruptions
- Building Rapport with Your Manager
- Using Tools that Enhance Efficiencies and Results
- Making Training Stick
- Giving and Receiving Effective Feedback
- Enhancing Your Managerial Presence
- Creating a Motivating Work Environment
- The Essentials of Effective Teaming Relationships
Who Should Attend?
Head tellers, branch managers, teller trainers will benefit from this webinar.
Janice Branch has been a senior training consultant for InterAction Training for over twenty-five years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Janice uses her talents in motivating professionals to challenge themselves to reach their goals. Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and leadership, Janice is the “go-to” person every organization wants to hear from. Participants appreciate her “been there, done that” humor along with her expert ability to facilitate learning.