Leading an Exceptional Team – What It Takes!
October 27, 2023 @ 10:00 AM - 11:30 AM
Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s customers have more choices than ever before and it’s not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the customer experience. Are you building or breaking the brand at your branch?
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that customer experience? Get the tools needed to take your team to the next level.
What We Will Cover:
- What does it mean to be exceptional?
- Your role as the reputation builder
- Identify and resolve team pain points
- Benefits of engaged employees
- Setting behavior and performance expectations
- Coaching – what it is and what it is not
- Key measurement success factors
Branch leaders, head tellers, and anyone working in today’s competitive branch environment will benefit from this course.
Vicki Kraai is a Senior Training Consultant for InterAction Training. Vicki infuses her training with a highly engaging “been there, done that” flavor. She started her banking career as a bank teller and worked her way up to CEO. She founded her consulting firm VK Solutions in 2010, specializing in assisting community-minded financial institutions grow their people and profitability. Vicki has a passion for developing people for success in the financial services industry. She holds a degree in Finance from Nebraska Wesleyan and serves on the Board of Directors of West Gate Bank in Lincoln, Nebraska.