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Are You Determined to Lead an Exceptional Branch?
February 6, 2020 @ 1:30 PM - 3:00 PM
“You bet, of course, I am!” You must agree that would be every branch manager’s battle cry. Unless the branch manager is burned out, burned up, or not well prepared.
Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s bank customers have more choices than ever before and it’s no longer enough to offer high-quality products or competitive prices. Your brand is built on –or broken by– customer experience. Are you building or breaking the brand at your branch?
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?
This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it. Join one of the country’s highest-rated speakers on matters such as leadership and company culture. Want an exceptional branch? Honey Shelton is determined to help you get one.
What You Will Learn
- What does it mean to be exceptional?
- Building expertise in change management
- Identify and resolve branch pain points
- How do you build an enviable reputation?
- Different perspectives of exceptional: quality work, account-acquisition, profitability.
Who Should Attend?
Branch leaders, Head tellers, and anyone working in today’s competitive branch environment.
Honey Shelton brings 30 years of experience as a training and quality improvement consultant to her speaking and training engagements. Honey works with hundreds of banks, credit unions, and associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank. Honey is nationally recognized as an outstanding speaker, over half a million bankers have participated in her programs and attended her keynotes. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.