Acing Your Job as a Customer Service Expert
April 28, 2021 @ 1:30 PM - 3:00 PM
Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don’t miss this one!
Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.
Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or highly demanding customer? Do you want to create raving fans that send you referrals? Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.
Save the date, spread the word and purchase this “get-it-done-right” webinar! Join this valued session to gain the knowledge and develop the attitude you need to cultivate exceptional service: interpersonal communication, emotional intelligence, and a strong sense of commitment and ownership.
- What to do with a sticky situation or stinky person
- The W.O.W. communication technique for a positive outcome every time
- Emotional IQ for successful relationship management
- Memorable Customer Service – Dos and Don’ts
Who Should Attend?
Managers, leaders, trainers, tellers, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.
Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. Since starting her consulting career in 2006, Heather has worked with hundreds of leaders in all sizes of organizations (including First National Bank, Salvation Army, Mass Mutual, Metro FCU, Cresa, Wells Fargo, CSG, State Farm, Keller Williams, Fidelity, Farmers Insurance, YMCA, Centris FCU, WIFS etc.).