Acing Your Job as a Customer Service Expert
May 27, 2020 @ 10:00 AM - 11:30 AM
Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.
Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or high demanding customer? Do you want to create raving fans that send you referrals? Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.
Save the date, spread the word and purchase this “get-it-done-right” webinar! Join Honey Shelton, one of the country’s most popular speakers, to gain the knowledge and develop the attitude you need to cultivate the keys to exceptional service: emotional intelligence and a strong sense of commitment and ownership.
- 5 Essential Don’ts of Customer Service
- The WOW impact…it’s not expected but it’s appreciated
- Emotional IQ the key to success in relationship management
- What to do when faced with a sticky situation or a stinky person
Who Should Attend?
Managers, trainers, leaders and everyone expected to excel at successfully dealing with an internal or external customer.
Honey Shelton brings 30 years of experience as a training and quality improvement consultant to her speaking and training engagements. Honey works with hundreds of banks, credit unions, and associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank. Honey is nationally recognized as an outstanding speaker, over half a million bankers have participated in her programs and attended her keynotes. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.