Coaching The Teller Line

Coaching: a powerful tool to develop tellers

Coaching focuses on improving job skills and knowledge. Through routine coaching you can help the teller explore and evaluate what will be the best choices in order to maintain an attitude that compliments how they interact with others. One-on-one coaching says to the teller: What you do and how you do it matters! It creates visible, concrete evidence of your commitment to helping the teller line excel. If this sounds like what you are looking for, Head Teller Best Practices is the program for you. Check it out here.

Make time to coach

You will find coaching a powerful tool for teaching others how to go about building meaningful relationships and choosing empowering behaviors that improve job performance.

Coaching is when you reinforce what is expected and review performance outcomes. What have you conveyed to the teller about expectations? Be certain your teller line knows what is expected of them in these categories. Be certain you inspect what you expect.

  1. Accuracy
  2. Balancing
  3. Procedures
  4. Managing Change
  5. Dependability
  6. Exceptional Service
  7. Salesmanship
  8. Knowledgeable
  9. Resourcefulness
  10. Accountability

We have a great free tool for you called the Coaching Session Form. Use this worksheet when preparing and conducting your coaching sessions.


Still learning,