Podcast

Training Matters Episode 14: Branch Security

Securing Your Branch Inside & Out

Have you ever dealt with a bank robber? Did it play out by the book? It’s hard to prepare for all potential scenarios and identify all possible branch security risks. With locations that are more open and visitor-friendly, it’s more important than ever to ask yourself: “Are we prepared for the worst? Is our branch …

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Training Matters Talk Show: Can You Simplify Compliance?

Can You Simplify Compliance?

Many of the people we work with ask us about regulatory issues. For this month’s Training Matters, Honey sought out an expert on the matter. How do you stay ahead of the burden of compliance? Darlia Fogarty from Compliance Alliance shares her expertise to answer all your questions related to the topic. About our Guest Darlia …

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Training Matters Talk Show Episode 8: Training Resources You Should Tap Into

Training Resources You Should Tap Into

In episode 8 of Training Matters, Honey Shelton welcomes Kathy Box, Executive Vice President of Professional Development with the Texas Bankers Association in Austin, Texas. Kathy manages all educational activities at Texas Bankers Association for the last 20 years. Honey talks to her about what bankers associations can do for you and about all the training resources that …

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Training Matters Talk Show Episode 6 Take it Up a Notch at Your Branch

Take it Up a Notch at the Branch

Honey talks with InterAction Training’s very own Zack Merrill. Zack is a Certified Bank Training Professional and Senior Training Consultant. He was previously responsible for managing a branch, determining and developing training needs, and finding the right people for the bank. His unique combination of responsibilities has given him valuable insights in how to manage your branch …

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Training Matters Talk Show Episode 5 Call Center Best Practices

Call Center Best Practices

In this month’s Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center best practices and call center management. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. You will learn how to stay on …

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Training Matters - Assessing Training Needs

How To Assess Your Training Needs?

In this month’s episode, Honey talks to Cindy Rowan, President at Performance Management Solutions and expert in performance assessment. Honey and Cindy discuss why assessing training needs is important and how to perform one at your bank or credit union with a simple but effective six-step process.