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Time Management Skills

Managing Your Time

When it feels like you never have enough time Taking charge of your time is easier said than done. First and foremost, realize that progress in this arena is what you’re after, not necessarily perfection. To effectively manage your time, it is vital to become well-acquainted with yourself and the real world you operate in. …

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Training Resistant Employees

Training Resistant Employees

Do you build your training programs with resistant employees in mind? If not, you’re in the right place to learn how to alter your training so that you get the people who have checked-out checked back in! Training Resistant Employees: Where to Begin? Some employees have been in their job for such a long time …

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Six Questions Head Tellers Asked Us

Six Questions Head Tellers Asked Us

What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms incorrectly. I have told her and told her. The customers love …

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How to Improve Work Relationships

How to Improve Work Relationships

Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing you have control over are your choices on how you deal with …

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techniques for evaluating customer service

Evaluating Your Customer Service

Evaluating your customer service is crucial in today’s competitive landscape. Even if it scares you, feedback is important. Celebrate the positive feedback and learn from the disappointments and issues customers have. Remember: you can’t change anything you didn’t know about.

7 Creative Training Methods

7 Creative Training Methods

Learning doesn’t always happen within the confines of a classic training room environment. Sometimes it takes a bit of creativity to turn training into learning, so here are seven creative training methods to consider as alternatives to the classic classroom setup.

Dealing with Gossip at Work

Managing Gossip in the Workplace

Managing Gossip in the Workplace Gossip in the workplace is very damaging to any relationship. If left unchecked, gossip can spill over and infect the entire team. If not handled properly, gossip can create a negative atmosphere that divides people into camps, creates tension or in extreme cases even fear among coworkers. Ultimately, the productivity …

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Planning for Success blog post

Plot and Plan Your Success

Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard? What are we missing? Let’s find out! …

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Increasing Your Quality of Life blog post

Increase Your Quality of Life

How Are You Increasing Your Quality of Life? Are you happy with your quality of life or do you procrastinate sometimes and later regret that? We all know how satisfying it is when we finally cross the item that’s been bugging us for months off our list. So, why do we postpone the things that would …

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Meeting Best Practices

Meeting Best Practices

Wasting Time on Unproductive Meetings is an Ongoing Issue It’s no secret that most employees would rather be working than sitting through an unproductive meeting. This is simply a consequence of not knowing why or how to meet. Follow these meeting best practices! Value Don’t meet for the sake of meeting. Your meeting must have …

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Talent Management Plan Wisconsin Banker Article featuring Honey Shelton

Do You Have a Talent Management Plan?

Talent Management Plans Develop Your People for enterprise-wide ROI by Amber Seitz This article appeared first in “Wisconsin Banker“ One of the most important investments an organization can make is to develop its staff. A recent Gallup study found that companies that have implemented strengths-based management practices have more engaging and productive workplaces, leading to …

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