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How comfortable are you on camera? Many of us are missing the energy in the room of in-person training events, and despite getting used to features we can use on platforms such as Zoom and Teams, we still feel like something is missing. We’ve been doing the job and getting results, but now the need …
Virtual Training Engagement Tips (With or Without Faces) Read More
 Why is training for customer service excellence such a challenge? Partly it is because the soft skills required for great customer experiences seem hard to define and measure, but there is more to it. Sure, training on the basics of customer service is relatively easy. We teach employees ways to greet customers promptly and do …
It’s appalling how awful most PowerPoint presentations are. Think about it. When was the last time you saw a truly great slideshow? Especially as part of a business presentation, it’s rare for people to say, “Wow, That was an awesome PowerPoint!” LOL. Most people are resigned to the slideshow struggle being something they just have …
Three Easy PowerPoint Tips to Enhance Your Credibility and Increase Learning Read More
Do your learners pay less attention than a goldfish? If the human attention span dropped to 8 seconds according to a Microsoft study, it is less than the 9 seconds tallied by goldfish. Wait. What? Most of us can agree that our collective attention span does seem shorter in recent years. This is partly attributed …
When it feels like you never have enough time Taking charge of your time is easier said than done. First and foremost, realize that progress in this arena is what you’re after, not necessarily perfection. To effectively manage your time, it is vital to become well-acquainted with yourself and the real world you operate in. …
Remote workers are happier, more productive, and more likely to stick around. Access more talent! Learn the basics of hiring remote workers.
What could tellers gain from learning about psychology? More and more people are interested in different topics within the field. And why wouldn’t they?
Do you build your training programs with resistant employees in mind? If not, you’re in the right place to learn how to alter your training so that you get the people who have checked-out checked back in! Training Resistant Employees: Where to Begin? Some employees have been in their job for such a long time …
What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms incorrectly. I have told her and told her. The customers love …
Your happiness, success, self-confidence, and quality of life increases when you have a good work reputation.  Like a degree from a university or badge from the Boy Scouts a reputation, be it good, bad, or questionable is earned. Make a pact with yourself to earn an enviable one. Building a good reputation is important. Maintaining it depends on …
Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing you have control over are your choices on how you deal with …
Evaluating your customer service is crucial in today’s competitive landscape. Even if it scares you, feedback is important. Celebrate the positive feedback and learn from the disappointments and issues customers have. Remember: you can’t change anything you didn’t know about.
A common pitfall when making a PowerPoint presentation is the urge to share EVERYTHING you want to cover in your training. The way we typically do this is by copying the material from our training manual or notes straight onto the slides. Then, we pick a design template, arrange your text in bullet points, and …
Learning doesn’t always happen within the confines of a classic training room environment. Sometimes it takes a bit of creativity to turn training into learning, so here are seven creative training methods to consider as alternatives to the classic classroom setup.
People don’t magically start working as an effective team, it takes work from the Supervisor, sometimes a lot! Here are 9 strategies that will help your people work together as a tightly knit unit. Think you’ll need a little more help? Consider hosting Supervisor Boot Camp at your organization! 1. Make Inclusivity Your Rule It’s important …
9 Strategies That Help You Create a Harmonious Team Read More
A Group is not a Team One of the most challenging tasks facing a supervisor is how to take the group of employees that work for them and mold them into a team. Too often in businesses, we are confronted with cliques, separation, and division. It is often an uphill battle for a supervisor to …
Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard? What are we missing? Let’s find out! …
How Are You Increasing Your Quality of Life? Are you happy with your quality of life or do you procrastinate sometimes and later regret that? We all know how satisfying it is when we finally cross the item that’s been bugging us for months off our list. So, why do we postpone the things that would …
Wasting Time on Unproductive Meetings is an Ongoing Issue It’s no secret that most employees would rather be working than sitting through an unproductive meeting. This is simply a consequence of not knowing why or how to meet. Follow these meeting best practices! Value Don’t meet for the sake of meeting. Your meeting must have …
Talent Management Plans Develop Your People for enterprise-wide ROI by Amber Seitz This article appeared first in “Wisconsin Banker“ One of the most important investments an organization can make is to develop its staff. A recent Gallup study found that companies that have implemented strengths-based management practices have more engaging and productive workplaces, leading to …
