Upcoming Events
Calendar of Events
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Employee Engagement & Retention Strategies
Employee Engagement & Retention Strategies
Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.
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Secrets of a Successful Call Center Agent CU
Secrets of a Successful Call Center Agent CU
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
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Emotionally Intelligent Leadership
Emotionally Intelligent Leadership
Recent studies have shown emotional intelligence to be a key factor in leadership effectiveness. Emotionally intelligent leaders of teams create psychologically safe workplaces that lead to improved employee job satisfaction, retention, creativity, performance and well being.
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Train the Trainer: Training Foundations (November In-person)
Train The Trainer: Training Foundations is a highly interactive, 2-day training program that teaches exactly what you need to be proficient at training. Contact us if you are interested in certifying all your trainers.
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Train the Trainer: Impactful Designs (November In-Person)
Train the Trainer: Impactful Designs is a two-day program that is designed to give any trainer an easy-to-use, comprehensive framework that will empower them with the confidence and skills to assess training needs, build their training structure and materials, deliver training that results in learning, and evaluate how beneficial the training was. Train the Trainer: Impactful Designs is recommended to take place immediately after Train the Trainer: Training Foundations.
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Hiring for the Right Fit
Hiring for the Right Fit
Raise the bar when it comes to best practices for hiring for the right fit. Aimed at management and anyone that is involved in the hiring process, the interview and selection of new hires.