Upcoming Events
Calendar of Events
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Proactive Relationship Member Service
Proactive Relationship Member Service
This program will focus on how to instill a culture of extraordinary through all stages of the customer relationship and how this will have an impact on your bottom line in producing meaningful results.
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Diversity & Inclusion in the Workplace
Diversity & Inclusion in the Workplace
Senior management needs to commit to education and discussions surrounding D & I. You will want your entire staff onboard with your company's mission to embrace this topic.
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1 event,
Secrets to Being A Great Call Center Agent
Secrets to Being A Great Call Center Agent
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and customer service that determines if they will have the opportunity to increase the relationship with the institution but also turn the customer into a fan.
1 event,
Branch Manager Best Practices
Branch Manager Best Practices
The smooth and consistent operation of your branch is critical to maintaining and attracting customers. Increasing competition dictates that you must be experience-focused. You must also learn to manage increased demand with as few staff people as possible. Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar by a leading presenter.