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Upcoming Events
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The Four C’s of Exceptional Supervision
The Four C’s of Exceptional Supervision
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.
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Secrets Of A Successful Call Center Agent
Secrets Of A Successful Call Center Agent
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and member service that determines if they will have the opportunity to increase the relationship with the institution but also turn the member into a fan.