Upcoming Events
Calendar of Events
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Onboarding Your New Hire – An Experience or an Afterthought?
Onboarding Your New Hire – An Experience or an Afterthought?
Raise the bar when it comes to engaging and training new hires. Aimed at management and anyone that hires, trains and onboards new employees.
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Employee Engagement & Retention Strategies
Employee Engagement & Retention Strategies
In this session we will peel back the layers and ask the right questions about engagement and retention in our current environment above and beyond the topic of compensation. Believe it or not, money isn’t always the number one reason people leave their current employer.
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Secrets of a Successful Call Center Agent CU
Secrets of a Successful Call Center Agent CU
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
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Emotionally Intelligent Leadership
Emotionally Intelligent Leadership
Recent studies have shown emotional intelligence to be a key factor in leadership effectiveness. Emotionally intelligent leaders of teams create psychologically safe workplaces that lead to improved employee job satisfaction, retention, creativity, performance and well being.