Upcoming Events
Calendar of Events
M Mon
T Tue
W Wed
T Thu
F Fri
S Sat
S Sun
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
1 event,
Managing a Successful Call Center CU
Managing a Successful Call Center CU
Call Centers create a competitive advantage for organizations that learn to create them well| whether there are two or two hundred people answering calls. In most instances, calls are answered by automated voice response system (AVRS) allowing the caller to participate in determining where they need to be routed. This streamlines the process, routing the person to the agent best suited to assist the caller. While this process makes sense for the business, do callers become frustrated with being stuck in an endless loop of options to choose from so that when an agent comes on the line they are met by a frustrated caller?
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
1 event,
Quarterly Boost – On-boarding Best Practices
Quarterly Boost – On-boarding Best Practices
Let’s talk through some best practices and be willing to share what works well in your organization for an engaging on-boarding experience!
0 events,
0 events,
0 events,
0 events,
0 events,
0 events,
1 event,
Elevate Your Presentation’s Impact By Boosting Your Moxie!
Elevate Your Presentation’s Impact By Boosting Your Moxie!
Learn practical tips to deliver more powerful business presentations or training sessions by projecting more confidence in the room and on camera.