11Tips To Reduce Stress

How is your stress level lately?  In a recent training session with one of our partners OnCourse Learning I shared several approaches to healthy stress management for leaders of remote teams.  Good news: these tips apply to just about everyone! Stay tuned for yourself or share with someone else!  The following stress-reducing practical ideas also …

11Tips To Reduce Stress Read More

The Employee Experience

Employee Engagement begins and ends with the employee experience. Now more than ever we are in challenging times to find the right fit, or any fit at all. What does our employee experience look like today? What do we want it to look from the attracting to employees departing our organization? We have to step …

The Employee Experience Read More

Professional Maturity Training

Three Easy PowerPoint Tips to Enhance Your Credibility and Increase Learning

It’s appalling how awful most PowerPoint presentations are.  Think about it.  When was the last time you saw a truly great slideshow?  Especially as part of a business presentation, it’s rare for people to say, “Wow, That was an awesome PowerPoint!” LOL. Most people are resigned to the slideshow struggle being something they just have …

Three Easy PowerPoint Tips to Enhance Your Credibility and Increase Learning Read More

Time Management Skills

Managing Your Time

When it feels like you never have enough time Taking charge of your time is easier said than done. First and foremost, realize that progress in this arena is what you’re after, not necessarily perfection. To effectively manage your time, it is vital to become well-acquainted with yourself and the real world you operate in. …

Managing Your Time Read More

Training Resistant Employees

Training Resistant Employees

Do you build your training programs with resistant employees in mind? If not, you’re in the right place to learn how to alter your training so that you get the people who have checked-out checked back in! Training Resistant Employees: Where to Begin? Some employees have been in their job for such a long time …

Training Resistant Employees Read More

Six Questions Head Tellers Asked Us

Six Questions Head Tellers Asked Us

What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms incorrectly. I have told her and told her. The customers love …

Six Questions Head Tellers Asked Us Read More

How to Improve Work Relationships

How to Improve Work Relationships

Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing you have control over are your choices on how you deal with …

How to Improve Work Relationships Read More

techniques for evaluating customer service

Evaluating Your Customer Service

Evaluating your customer service is crucial in today’s competitive landscape. Even if it scares you, feedback is important. Celebrate the positive feedback and learn from the disappointments and issues customers have. Remember: you can’t change anything you didn’t know about.

7 Creative Training Methods

7 Creative Training Methods

Learning doesn’t always happen within the confines of a classic training room environment. Sometimes it takes a bit of creativity to turn training into learning, so here are seven creative training methods to consider as alternatives to the classic classroom setup.

Planning for Success blog post

Plot and Plan Your Success

Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard? What are we missing? Let’s find out! …

Plot and Plan Your Success Read More